About Sovrn
Every interesting company solves important problems for other people. Sovrn is a Software and Data business that helps Open Web businesses be and remain independent. We help them understand their business better, operate more efficiently, and make & keep more money.
- We believe in the freedom and free-flow of information.
- We believe the Open Web is the largest source of this information.
- We believe in helping Open Web businesses be and remain Independent.
Through Software products and Data solutions we help our customers:
- Understand their business better, so they can make better decisions
- Operate their business more efficiently, so they can invest in what matters most
- Make (and Keep) more money, so they control their own destiny
About the Team
The Customer Success team helps publishers grow by delivering proactive and dedicated full-stack customer success, support, and analysis across all functions of their business. We hold customer experience second to none and pride ourselves in our ability to keep our customers extremely happy. We love to experiment and try new things. We bring positivity and a sense of humor to work.
About the Job
As an Account Manager II, you will be working with our largest and most influential accounts to understand common trends, identify best practices, and find opportunities for growth in specific verticals. You'll be able to analyze these trends and formulate solutions to help them better understand and thrive in the ever-changing landscape of our industry. In addition, you will be expected to think “bigger picture” on each of your accounts, proactively engaging in strategic conversations with your publishers beyond the day-to-day growth opportunities.
This will require you to fully grasp a publisher’s business, and ensure that we have contacts at all levels of their business to understand (and potentially supplement) that larger company strategy. You will also ensure that all of the feedback received from our publishers is being communicated back to the larger org, in particular the Product team so that we can continually adapt to the needs of our publishers.
What You’ll Be Doing:
- Actively engage with your accounts to thoroughly understand their business and execute, implement, and improve what should feel like a personalized Sovrn experience
- Regularly track the overall health of your publishers and identify solutions to proactively anticipate customer needs and identify industry trends
- You’ll manage the satisfaction, success, retention, and growth of a designated book of strategic accounts
- Identify metrics/KPIs that help your customers understand if they are achieving the long term goals you have set
- You will be introducing additional products and services that Sovrn offers to your accounts through marketing campaigns, QBRs, and video conferences
- Nurture your relationship with account stakeholders into one of advocacy, by identifying opportunities to improve their metrics and drive more value for them through their partnership with Sovrn
- Manage and facilitate the process as your accounts advance through product implementations
- Develop and execute a regular cadence for collaborative, productive conversations, providing insights on their performance, health, and growth opportunities
- Share learnings, ideas, best practices, and successes with other Account Managers and the greater Customer Success Team
- It will be your responsibility to emulate and embody top performance of an account manager for the team of account managers
- Identify Sovrn products that will help your accounts expand their success, increase revenue and partner with (Pub Growth / Solution Engineers) to engage your publishers with these solutions
- Identify and monitor the activity of volatile accounts, reporting on upcoming or ongoing impacts or potential threats to the overall business
- Meeting with publishers in-person (when possible) to deepen the partnership. Ideally, all enterprise level partners are met with an in-person minimum of 1x per year.
About You
You are a self-starter, a leader, and able to get the job done without micro-management. You must be comfortable with volatility and change as this is a complex, fast-paced, and ever-changing industry, and should be comfortable working in a highly collaborative team environment.
The successful candidate will have:
- 3+ years of quota carrying Account Management experience
- 1+ years of adtech-specific experience, ideally in an SSP/Exchange role
- Experience managing highly strategic enterprise level accounts
- Strong verbal and written communication and presentation skills
- Effective time management skills with an ability to prioritize, meet deadlines and provide superior customer service
- Ability to organize, multi-task, and prioritize effectively in a fast-paced environment
- A passion for problem-solving and turning challenges into opportunities for business growth
- Ability to identify problems and explore potential solutions that can be presented clearly to your client
- Strong work ethic with a self-motivated attitude and ability to be resourceful to get the job done
- Communicate candidly, even if it’s uncomfortable
- Strongly value learning
- Ability to travel as required by customers and industry events
Bonus Points
- Experience in programmatic advertising on the supply or demand side
- Cross product selling and up-selling experience
- Affiliate program knowledge
- Experience using Jira, Confluence, SalesForce, Customer Success tools/solutions
- Familiarity in Microsoft Excel and Google Sheets (Vlookups, Formulas Pivot Tables, etc)
Position Reports to:
Director, Accounts
Location:
Boulder, Colorado or New York City, New York - Candidates must currently live in, or are willing to relocate to, the Boulder/Denver or New York area. Sovrn’s hybrid schedule includes three days onsite (or more depending on the role), in either our Boulder, CO or New York City office. #LI-Hybrid
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of accountability impact, and the ability to thrive in a fluid and collaborative environment. We expect you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for.
Sovrn Core Values: Candid, Customer Empathy, Learning, Scrappy, Second Order Thinking
Compensation and Benefits
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate compensation range for this role in Boulder, Colorado is a base of $70,000 to $90,000, and eligibility for commissions compensation. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. Sovrn offers a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, short and long term disability, life insurance,11 paid holidays, flexible vacation, commuter benefits, a 401(k) plan and match, and a paid parental leave program.
Equal Opportunity Employer
Sovrn is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
Recruitment Agencies
Sovrn does not accept agency resumes. Please do not forward resumes to our jobs alias or Sovrn employees. Sovrn is not responsible for any fees related to unsolicited resumes.
