Technical Project Coordinator

GREAT PLACES TO WORK CERTIFIED 2020-2023 / BEST PLACES TO WORK SAN DIEGO 2019-2022 / FORTUNE SMALL BUSINESS 2020, 2022

*Hybrid WFH flexibility (Must be located in San Diego)

Essential Duties and Responsibilities

• Effectively manage projects (under supervision) as assigned including new orders and MACDs. Incumbent will assess and address risk, communicate with clients proactively and professionally, manage schedules as defined, perform change control processes, and manage cost, install and manage services and projects with a high degree of customer satisfaction. Incumbent is expected to assess and consider various courses of action and will have the authority to make independent decisions during the course of projects.
• Act as a primary point of contact for clients, Technical Project Coordinators, and other staff and take appropriate actions as deemed necessary to ensure satisfactory project completion.
• Implement VoIP, co-location, and circuit projects including the specialized technical implementation of each, as well as the management of the order schedule, scope, and budget.
• Request, order, configure, provision, modify, set up, cancel or disconnect services and devices according to technical and Verve best practices. These include circuits, fax accounts, phones, phone numbers, voice service & network equipment.
• Build expertise of Verve technology solutions, project management and Verve best practices including technical procedures and processes by remaining up to date on internal training and documentation.
• Show continuous improvement in Quality Management of customer expectations and verified deliverables.
• Act as a primary point of contact for clients, other staff with respect to matters of significance and take appropriate actions as deemed necessary to ensure satisfactory project completion.
• Perform consultative services for clients regarding their current or new services, voice and internet needs. This includes requirements analysis prior to (at the request of Sales) or during a new order.
• Manage and track their projects’ status using team spreadsheets, and or the project portfolio management software.
• Follow guidance and input of Service Delivery team members or management to install projects as assigned including new orders and disconnecting of services. Incumbent will assess and address risk, communicate with clients proactively and professionally, manage schedules as defined, Install and manage services at the client site, and projects with a high degree of customer satisfaction.
• Work with the Service Delivery team members to configure and prepare network hardware for installation.
• Travel to client sites to install network and voice hardware when needed.
• May need to use personal vehicle to travel to and from customer sites. Reimbursement will be provided as per company reimbursement policy.
• Assist service support with client support needs, including traveling to client sites to replace hardware, or acting as “remote hands” as directed by service support representatives.
• Assist in managing or completing internal Verve projects (cable runs, stacking equipment etc..) as requested.
• Maintain internal technical and process documentation.
• Execute, under only general supervision, special assignments and tasks.
• Perform other duties or changed duties as needed or directed.
• Maintain and grow in company desired characteristics according to our Mission and Values.

Qualifications and Key Skills

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Acts with integrity in dealing with customers and co-workers; not afraid to do the right thing; takes responsibility for mistakes and achievements; treats others in a respectful manner.
• Ability to speak and be understood, and to hear conversational tone of voice, with or without reasonable accommodations.
• Ability to read written or printed materials the size of typewritten characters, with or without reasonable accommodations.
• Ability to perform, under supervision, work along specialized or technical lines requiring special training, experience, and knowledge to complete technical configuration and setup tasks to client satisfaction and within established guidelines.
• Analyze and prioritize multiple projects in a logical and effective manner with supervision.
• Ability to compare and evaluate possible courses of conduct and act or make decisions after various possibilities have been considered.
• Ability to use critical thinking to manage a portfolio of projects and analyze when to pivot duties.
• Adeptly and independently resolve technical issues drawing on experience and specialized knowledge.
• Communicate simply, effectively, and in a non-technical manner so that individuals who do not have a technical background can understand what is being discussed.
• Maintain chosen unique system for project organization and project success.
• Communicate effectively in written and spoken forms.
• Perform basic mathematic calculations for billing, project and time management.

EDUCATION, TRAINING & EXPERIENCE

• Intermediate skills with Microsoft Office Suite Products (Outlook, Word, Excel, and PowerPoint).
• High School diploma or General Education Degree (GED) required.
• Bachelor’s degree or equivalent preferred.
• Minimum of one year(s) related experience.
• Background in Tech, Networking IT, VOIP a plus, with a desire to learn ins and outs of VOIP.
• Ability to complete multiple tasks as assigned.
• One year managing small to medium sized projects with small to medium complexity.
• Proven organization skills.

OTHER REQUIREMENTS

• Must have current and valid driver’s license must be able to provide proof of vehicle insurance

The PERKS you'd expect:

• 15 Days Vacation & 10 Holidays
• Market Medical, Dental & Vision coverage
• 401k program with match
• Long term disability
• Monthly team building events
• Employee referral program

And so much more...

• We believe in work hard, play hard
• We are socially responsible
• We enjoy our snacks
• We have Friday lunch
• We believe in Rock Star rewards