This is a field-based position that provides on-site customer support for PacBio's revolutionary new third generation DNA sequencing platform. This person will install equipment at customer sites, ensure it meets performance specifications, and train operators on its use. They will be responsible for the ongoing repair, maintenance, and upgrade of the instrument at multiple customer locations. Consistent with a start-up environment this position will require flexibility in job responsibilities, travel, and assignments. The successful candidate will have superior customer management and technical skills in both engineering and science disciplines. They must be able to function independently but also work closely with development, manufacturing, and field sales and support teams. This will require a highly motivated individual, dedicated to deliver a best-in-class service experience to our customers. The position will entail several days per week of onsite instrument support at customer facilities.
Responsibilities:
- Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations.
- Submit timely documentation of service activities and expenses.
- Maintain accurate and reliable service spare parts inventory.
- Work closely with sales and field application specialists to ensure customer expectations are being met.
- Mentor and train new and less experienced service engineers.
- Develop and improve operating procedures and processes.
- Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers.
- Provide feedback, reports, and analysis of field issues to product teams and service management.
- Write and edit service documentation for alignment, replacement, and upgrade procedures.
- The position will require several days per week of onsite instrument support at customer facilities.
Things to expect:
- Navigate public transportation and/or walking distances up to a mile while carrying tools in a rolling case or backpack (40-50 lbs.).
- Sitting and/or standing for long periods of time.
- Crawling, kneeling, and maneuvering around laboratory equipment and benches.
- Unpacking, lifting, moving large pieces of equipment from the ground to shoulder height.
- Use small hand tools requiring fine motor skills.
- Wear full PPE or as required by the facility.
Requirements:
- Typically requires a minimum of: 2-4 years of related experience with a Bachelor's degree; or 1-3 years of experience with Master’s degree; or 0-2 years of experience with a PhD.
- A degree in Engineering or Science, or equivalent Military, or other experience.
- Minimum of two to five years servicing or supporting complex electromechanical/chemical equipment.
- Knowledge of biochemistry, biology and/or other life sciences.
- Excellent verbal and written communication skills.
- Excellent analytical troubleshooting and problem-solving skills.
- Extensive travel required.
- Proficient with computer software and hardware, including Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture.
- Valid driver’s license with good driving record.
- Ability to work independently with minimal supervision.
- Ability to lift 40lbs above your shoulder height.
- Ability to lift 75lbs from the ground to unpack boxes.
Preferred Experience:
- Experience with life sciences instrumentation, especially DNA sequencing technology, a significant plus.
You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.#LI-RemoteSalary Range:$81,200.00 - $121,800.00To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at PacBio.
Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. PacBio does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, PacBio employees or any other company location. PacBio is not responsible for any fees related to unsolicited resumes/applications.All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 650-521-8000, or careers@pacificbiosciences.com for assistance.
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