Channel Sales Manager

OUR HISTORY

GENERAL SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain a knowledge of Company products and services and be proficient in presenting the Company value proposition
• Establish new agent relationships and oversee their onboarding process
• Vice President of Sales will assist with new agent negotiations
• Establish and maintain sufficient channel activity to generate the agreed upon monthly revenue goal
• Refer to the compensation plan for the monthly revenue goal
• Develop good working relationships with prospective and established agents
• Train agents on Company products, services and business processes, and provide guidance as needed
• Complete sales proposals and associated documentation in a timely manner
• Support the sales activities of our agents and referral partners
• Attend sales meetings and sales training meetings as required by Company senior staff
• Complete reporting of new opportunities, closed sales, agent information and other required metrics in the Company database in a timely, accurate and thorough manner
• Attend all sales hand-off meetings with Project Engineers to ensure a smooth transition to Operations
• When requested by Operations, attend and support first-day-of-service activities at a client site
• This may include agent support, client interface and end user training
• Provide market intelligence and pricing from competitive offerings to the Company management team
• Perform other duties or changed duties as needed or directed
• Maintain and grow in Company desired characteristics according to our Mission and Values

QUALIFICATIONS AND KEY SKILLS

• Acts with integrity in dealing with customers and co-workers; not afraid to do the right thing; takes responsibility for mistakes and achievements; treats others in a respectful manner
• Ability to speak and be understood, and to hear conversational tone of voice, with or without reasonable accommodations
• Ability to read written or printed materials the size of typewritten characters, with or without reasonable accommodations
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Generate sufficient channel sales activity to support the agreed upon monthly revenue goal
• Add at least one new agent relationship to the channel every 60-days
• Proactively assess, clarify and validate agent and referral partner needs and expectations
• Ensure that agent and referral partners maintain their commitments to Company
• Conduct all business both in and out of the office in a professional manner
• Other accountabilities as assigned
• Possess knowledge of industry terminology and practices
• Sales experience in the telecommunications or IT services industry
• Experience with co-location, internet, and telephony
• Work independently with minimal supervision and have the discernment to approach management as needed
• Ability to effectively communicate with all levels of staff as well as customers and vendors in a proactive manner
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding from non-technical people
• Ability to use CRM software proficiently

EDUCATION, TRAINING & EXPERIENCE

• Bachelor’s degree or equivalent combination of education and experience
• Minimum 4 years of prior experience in channel or technology sales