King Technologies is seeking an IT Help Desk Technician to Support the Customer Service Desk for the Operations and Maintenance (O&M) and Life Cycle Maintenance (LCM) to the NSWC PCD RDT&E and NMCI Unclassified Network, the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) Network and NMCI SIPR network as required.
Position Summary/Description:
Route trouble tickets to the proper Tier (1-3). Determine when escalation to the next Tier is needed. Track progress of tickets. Ensure work is completed for each ticket. Serve as the primary interface between the customers and the Customer Service Desk.
Essential Duties:
- Administer and manage trouble tickets submitted through the customer's trouble ticketing (TT) system.
- Perform in an IT technical role as a Tier 1 Help Desk Specialist.
- Provide data entry, help desk support, and overall customer service for wireless telecommunication devices such as smartphones and iPhones.
Qualifications Required:
- DoD Secret Security Clearance
- DoD 8570.01-M Baseline IT Level 1 and IAT Level II certifications
- 1 year of experience
- Security + certification
- Experience with Navy IT systems
- Experience with trouble ticketing system
- Microsoft Office Suite
