Client Servicing Agent [English & Korean Speaking]

PrestoApacRemote, Onsite

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About Flipster

Flipster(flipster.io) is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.

As a Client Service Agent at Flipster

We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trading platform and cryptocurrency exchange related enquiries, account registration and account management related enquiries, promotion and event enquiries, troubleshooting platform issues and managing escalation and follow up of user enquiries.

Responsibilities

Handling user enquiries including:
Account registration and account management
KYC related enquiries
Promotion and Event related enquiries
Wallet and Asset related enquiries
Managing escalation and follow up of user enquiries with internal stakeholders

Qualifications

Business-level proficiency in both Korean and English to liaise with Korean-speaking stakeholders
Prior experience working in a cryptocurrency exchange
Strong analytical and problem-solving skills
Ability to work well with a team in a 24/7 trading environment
Experience with financial trading, preferably in cryptocurrency exchanges
Excellent communication and interpersonal skills

Preferred

Keen interest in cryptocurrency and blockchain technologies
Experience with Zendesk, Slack, and Sumsub
Community management or support experience
Experience working at a high growth startup/tech company

Hiring Process

CV submission
1st round interview
2nd round interview

Apply for this job

Life at Presto

Presto brings smart dining to restaurants with its completely customizable guest-facing tablet. Presto Terminals enhance the guest dining experience, streamlines restaurant operations and increases a restaurant's brand value. Restaurant guests can order food, play games and pay their bill from their seats without having to wait. The Presto is both a specialized hardware and software solution designed and custom-built to fit the specific needs of restaurants. The company was founded out of MIT in 2008 and is headquartered in Silicon Valley's Redwood City. See the Presto in action here: http://ow.ly/wlxvD

Thrive Here & What We Value1. Hyper growth environment2. Algorithm prop trading3. Fintech backgrounds4. Motivational workplace culture5. Global trading teams in Singapore, China, and Korea6. Growth and innovation focus7. Decentralized investor space8. High-performance platform for insights9. Cryptocurrency interest10. Bold future for crypto