Customer Service Manager
We're in need of an experienced Customer Service Manager to provide excellent customer service and inspire this kind of outstanding service throughout the organization.Your primary goal will be to keep the department running in an effective, productive and profitable manner; and to increase customer satisfaction, loyalty and retention.
Customer Service Manager Responsibilities
Advance customer service experience, create engaged clients and promote organic growth
Take ownership of customers' issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Perfect service procedures, policies, and standards
Keep accurate records and document customer service actions and discussions
Review statistics and compile accurate reporting
Recruit, coach, and develop customer service agents. Create an environment where they can excel through encouragement and empowerment
Keep ahead of industry developments and apply best practices to areas of improvement
Manage resources and use available assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Customer Service Manager Requirements
Some Proven working experience as a customer service manager
Expertise in providing customer service support
Great understanding of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases, and tools
Recognition of industry’s latest technology trends and applications
Capacity to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
