ApplyDescription
Job Summary:
Gene by Gene is seeking a detail-oriented and customer-focused Client Services Representative for a temporary position expected to last 3 months. As part of the client services team, you will be responsible for handling client inquiries, addressing concerns, and facilitating requests related to our laboratory services. You will work closely with internal departments to ensure a seamless client experience. This role requires excellent communication skills, problem-solving abilities, and a basic understanding of genetics or the sciences.
Key Responsibilities:
- Respond to client inquiries through phone, email, and other communication channels in a timely and professional manner.
- Place orders, process requests, and assist clients with product and service-related questions.
- Investigate and troubleshoot client issues, collaborating with other departments as needed to find effective solutions.
- Maintain accurate records of client interactions and resolutions using internal systems.
- Provide general support to the client services team to improve client satisfaction.
- Stay informed about Gene by Gene’s products and services, ensuring clients receive accurate and up-to-date information.
- Assist with special projects or tasks as assigned during the temporary assignment period.
Skills:
- Strong verbal and written communication skills.
- Problem-solving and multitasking abilities.
- High attention to detail and organization.
- Ability to collaborate effectively with various departments.
- Familiarity with laboratory processes or scientific terminology is an advantage.
Requirements
- Education: High school diploma or equivalent required. Associate or bachelor’s degree in a science-related field is a plus.
- Experience:
- Previous experience in a customer service role is required.
- Experience in a laboratory setting or knowledge of genetics/science is highly preferred.
