Customer Solutions Manager
Internal Posting Only. The Customer Solutions Manager holds a one-of-a-kind role within the Zymewire brand – they are a shepherd for both clients and colleagues, tasked with helping to solve existing clients' new and emerging pain points.
How?
- Proactively engage Customer Success Managers with market and account level signals with the objective of collaborating on a path forward to engage and educate clients on product features and functionality
- Participate in all existing client (outside the top 10 MRR generating accounts) expansion related activities (moving forward) as they pertain to key lifecycle events: refresher calls, renewals, QBRs or business reviews, etc.
- Streamline the prioritization of expansion opportunities within the existing client base
- Consult with CSMs to ensure the timely conversion of qualified expansion opportunities
- Develop and demonstrate a broad knowledge of Zymewire products via executing customer expansion playbooks and prospecting
- Partner with CSMs to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitments
- Spread commercial sales knowledge to the far corners of the Customer Success team
What you will need?
- 2+ years of SaaS experience in a quota-carrying commercial sales role
- Track record of consistently meeting quota
- Competitive and creative drive to solve client pains and think outside the box to get a deal done
- Demonstrated ability to run a sales discovery, demo, and run a structured sales process
- Proven success building and maintaining long-term relationships - both internally and externally
- Highly effective communicator and collaborator – able to build trust and work well with a diverse group inside and outside the company
- Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
- High integrity; enthusiastic about building a great company for the long term
Compensation Overview
- Existing efforts
- If you hold a current commercial position, your existing efforts will be paid out as per your existing incentive compensation plan
- Mechanics
- Quota: $3K MRR (all expansions are affiliated with this individual)
- Opportunity creation (bonus component)
- Revenue generation (commission component)
- Comp = base + (opp creation bonus + closed-won MRR commission) + (M13 + existing pipe closed-won MRR)
Start Date:
Monday October 21st, 2024
Lumerate is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
