logo inner

Implementation Consultant

GozioUnited StatesRemote, Onsite
This job is no longer open

At Gozio, we’re redefining the meaning of
patient experience in health systems across the U.S. Our mobile platform offers a single point of access for everything a patient or visitor needs, including telehealth, medical records, physician appointments and reminders, and indoor navigation and wayfinding. We help take the stress out of visits to the hospital.The Implementation Consultant learns how our customers operate and applies that knowledge to configure and optimize Gozio’s mobile and web products. This includes traveling to our customer’s sites to capture points of interest as key elements of our wayfinding solution, analyzing and resolving data discrepancies, and assisting with identifying and resolving challenging wayfinding scenarios.

You will develop an advanced level of knowledge about how to configure our products and help bridge the gap between internal and customer teams. The ideal candidate is quick to learn, very detail oriented and exceptional at communication.Gozio is a 100% remote company, and we provide all necessary technology such as a Mac, iPad, and collaboration tools like Slack, Google Apps, and Zoom.

Requirements


  • Apply critical thinking and product knowledge to involve customers in determining what the end user (a patient, visitor or staff member) may need from the solution.
  • Identify critical points of interest, patient routing, and use this information to configure wayfinding.
  • Strong customer communication skills to explain platform functionality, respond to customer inquiries about the platform's capabilities and request additional information in resolving issues.
  • Strong attention to detail; You will be categorizing, documenting and configuring hundreds of indoor locations and numerous campuses per customer.
  • Travel 1-2 weeks per month for 3-5 days at a time (30-50% travel), with the ability to walk/stand for 8+ hours and cover 3-5 miles daily.
  • Research and collect data from various sources (websites, apps, etc.) and consolidate into Gozio’s content management system.
  • Proficient in Apple devices (Mac, iPad) and Microsoft Office, particularly Excel.

Bonus Skills


  • Experience reading floor and site plans.
  • Familiarity with database queries and analytics packages.
  • Knowledge of photography and design software.

This job is no longer open

Life at Gozio

Gozio assists hospitals with the adoption of mobile technology by delivering the best end-user experience with the least customer effort. Our patent-pending wayfinding platform can serve as the front end of a hospital's entire mobile strategy with step-by-step, real time navigation and information that gives patients and visitors a compelling reason to engage with the assurance of never getting lost. Patients have consumer expectations and want a digital interaction tailored to their needs, consequently hospitals need to align their mobile strategy to meet these expectations. By providing an anywhere, anytime connection between you and your patients, a strong mobile strategy can take your patient engagement to a whole new level, strengthening loyalty and steering repeat business to your health care system. Gozio's Mobile Platform: * Indoor and Outdoor Wayfinding * Turnkey Implementation * Seamless Brand Integration * Total Content Customization
Thrive Here & What We Value1. Redefining patient experience in U.S. health systems2. Single point of access for patients/visitors3. Stress reduction during hospital visits4. Mobile platform with telehealth, medical records, appointments, reminders, and indoor navigation5. Improving overall healthcare efficiency6. Enhancing patient-physician communication7. Promoting digital transformation in healthcare8. Fostering a collaborative work environment9. Prioritizing patient safety and wellbeing10. Encouraging continuous learning and development
Your tracker settings

We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy.

By tapping `Accept`, you consent to the use of these methods by us and third parties. You can always change your tracker preferences by visiting our Cookie Policy.

logo innerThatStartupJob
Discover the best startup and their job positions, all in one place.
Copyright © 2025