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SURVEILLANCE AGENT

Pro-VigilOnsite

Pro-Vigil is the fastest growing provider of Surveillance Services located in San Antonio, Texas. The Surveillance Agent is responsible for detecting and deterring crime in accordance with customer guidelines. We are looking for motivated overnight professionals to join our surveillance team. We are open 24x7, 365 days per year including holidays. 95% of the work hours available are overnight and weekend shifts. We currently have full-time and part time schedules available. Please be advised that all schedules require evening, overnight and weekend shifts. There are no Monday - Friday shifts and daytime hours are only available on the weekends. All positions require the ability to work Saturday, Sunday and Holidays.
Essential Functions


  • Must be observant with a high level of concentration in order to monitor multiple occurrences taking place at a single setting.

  • Must be able to multi-task and produce detailed quality work.

  • Experience using a Windows PC and/or Google Suite.

  • Ability to follow oral and written policies and procedures.

  • Ability to clearly communicate verbally and in written form.

  • Ability to use good judgment while handling inbound and outbound customer interactions.

  • Partners with other team members to meet and exceed customer expectations.

Competencies


  • Proficient with computers

  • Problem Solving/Analysis

  • Communication Proficiency, both written and verbal

  • Customer Focus

  • Time Management

  • Teamwork Orientation

Previous work experience including contact center, customer service, security, law enforcement or military is a plus.Work EnvironmentThis job operates in a professional office environment. The position will require you to be able to sit for up to 8-10 hours (with breaks). Must be highly alert and focused while watching multiple screens looking for suspicious activity which may require corrective action.The role routinely uses standard office equipment such as computer systems, use of multiple monitors, phones and headsets.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk, listen, be alert and make good judgment calls.

The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel and reach with hands and arms.Job Types: Full-time evenings, nights, weekends, holidaysStarting base rate is $14 with $1 differential for overnight hours between 6pm-6am. $2.00 differential for overnight during the weekend. Compensation plan provides opportunities to increase base pay rate $1 per quarter based on performance up to $17.Salary: $14.00 - $17.00 per hourBenefits:


  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Life insurance

  • Paid time off

  • Vision insurance

Schedule:


  • Night shift

  • Overnight shift

  • Weekend availability

Application Question(s): 14 To 14 (USD) Hourly

Life at Pro-Vigil

Pro-Vigil is the smartest, fastest, most reliable, surveillance and monitoring solution, to enable you to focus on your core business, whether that's in construction, an auto dealer, boat dealer, or more. Pro-Vigil doesnt sleep on the job, with an average 18 second response time, be assured your assets are safe at any hour. We do all the work for you and offer an industry only Peace of mind $5,000 service guarantee. The only solution you can buy that actually stops crime before it happens.
Thrive Here & What We Value- Aggressively expanding to provide Surveillance as a Service in all major markets by hiring sales/business development professionals.- Seeking proven Top Performers looking to maximize our uncapped commission plan to join the team.- Personal, vehicle, and equipment appearance should always match the level of service ProVigil provides.- Familiarity with project management methodologies (e.g., Agile, Waterfall)- Knowledge of industry-specific quality standards and regulations- Partner with the outside sales team- Consistently deliver feedback to Marketing and Sales- Daily management and accurate updating of Salesforce.com (CRM)- Achieve daily, weekly and monthly KPI goals- Weekly call plans outlining how you will have success in your sales territory- Open 24x7, 365 days per year including holidays.- Fulltime and part time schedules available.- All positions require the ability to work Saturday, Sunday and Holidays.- Starting base rate is $14 with $1 differential for overnight hours between 6pm6am.- Compensation plan provides opportunities to increase base pay rate $1 per quarter based on performance up to $17.- Focus on quality and accuracy- Continuous improvement mindset- Collaborative work environment- Private equity backed organization with global operations- Mission to disrupt traditional security industry with innovation through automated remote surveillance services- Provides peace of mind to thousands of customers across the U.S.</s>
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