Customer Success Engineer/Technician

Full-timeDescription

Scalpel is a pioneering AI-driven platform that transforms surgical logistics through advanced technology.Our mission is to enhance efficiency, reduce errors, and support medical professionals by providing realtimeinsights and solutions. We are seeking a dedicated Customer Success Engineer/Technician to ensuresmooth system delivery and operational excellence. Be a part of a forward-thinking, innovative teamtransforming the healthcare space through AI and technology.

We are looking for a full-time Customer Success Engineer/Technician who will represent Scalpel at ourclient’s site in Atlanta. You will work onsite at GMLx’s office, playing a pivotal role in ensuring thesuccessful implementation and daily functionality of our system. Your primary responsibility will be toensure swift resolution of any technical issues, ensuring the system operates smoothly, and delivering anexceptional customer experience.Requirements

• Serve as the onsite representative of Scalpel at GMLx’s Atlanta office, ensuring seamless integrationand successful system deployment.• Proactively monitor system performance and troubleshoot any issues that arise, providing rapidresolution to minimize disruptions.• Collaborate closely with the GMLx team to ensure smooth operation and satisfaction with Scalpel’splatform.• Maintain close communication with Scalpel’s technical team to escalate and resolve more complextechnical issues when necessary.• Ensure a high level of attention to detail in all aspects of the role, ensuring the system’s accuracy,efficiency, and reliability.• Train and support GMLx staff in using the system, providing clear and effective communication onbest practices.• Be a proactive problem solver and act as the key point of contact for any technical inquiries or supportneeds.

• Master's or Bachelor’s degree in Engineering, Information Technology, or a related field (preferred).• 3+ years of experience in a technical support, customer success, or engineering role, ideally with anonsite support component.• Strong problem-solving skills with a focus on swift issue resolution and attention to detail.• Ability to work independently and maintain a customer-focused mindset.• Excellent communication skills, capable of explaining technical concepts to non-technicalstakeholders.• Experience with AI-driven platforms, surgical logistics, or healthcare systems is a plus.