Are you a tech-savvy problem solver with a passion for troubleshooting and resolving issues? Omega Bio-tek is looking for an
IT Associate who thrives on delivering efficient support, enjoys working through processes, and excels in analytical thinking. The IT Associate is responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring that all IT systems run smoothly. If you're driven by finding solutions and helping others navigate technical challenges, we invite you to apply and become a vital part of our team.
What you will do:
Provide first-level support for hardware, software, and network issues.
Respond to helpdesk tickets and inquiries in a timely manner.
Diagnose and resolve technical problems related to desktops, laptops, printers, and peripherals.
Assist users with software applications and operating systems.
Set up and configure new hardware and software installations.
Maintain accurate records of support requests and resolutions using ticketing software.
Collaborate with other IT team members to escalate complex issues as needed.
Educate users on IT policies, best practices, and security protocols.
Conduct routine maintenance and updates on systems and software.
Participate in IT projects and initiatives as assigned.
Monitor and manage device inventory ensuring that all assets are accounted for and properly maintained.
Develop training materials and resources to enhance user understanding of IT tools and services.
What you will need:
Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent practical experience.
Minimum 2 years of experience in a helpdesk or technical support role, with a focus on customer service.
Proficiency in troubleshooting hardware and software issues.
Familiarity with Windows 10 Pro operating systems and common software applications (e.g., Microsoft Office, antivirus software, Ticketing software, Active Directory (AD).
Basic understanding of networking concepts and protocols.
What you will bring:
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Customer-focused attitude with a commitment to providing high-quality support.
Ability to manage multiple tasks and prioritize effectively.
Willingness to learn new technologies and adapt to changing environments.
What we offer:
Medical, dental, and vision insurance
100% employer paid short-term and long-term disability & life insurance
Paid day off to celebrate your birthday!
Quarterly and yearly bonus incentives
Up to 4% match for 401k and Roth
Employee Assistance Program
Employee Discount Program
What else you need to know:
Location: Norcross, GA, In office
Hours: Monday – Friday, Flexible start time to be determined with your manager, between 7 AM-9 AM
About Omega Bio-tek
OUR HISTORY
Since its founding in 1998, Omega Bio-tek has been at the forefront of nucleic acid purification by offering products for clinical and basic research, biotechnology, and agricultural applications. DNA and RNA extraction is the first step for so many downstream analyses, and efficient and clean nucleic isolation is crucial. Our goal is to offer high-quality products to help you improve your workflows. For the best option for all of your extraction needs, we offer multiple nucleic acid extraction chemistries including magnetic beads, silica membranes, and salting out.
These three different methods are available in a wide range of different kits and configurations for a total of over 900 products. Omega Bio-tek’s headquarters are located in Norcross, Georgia, about 25 miles outside of downtown Atlanta. We own and operate a 38,000 ft2 facility. We offer products for manual and automated processing and we support our customers by having Hamilton Microlab® STAR™, Beckman Coulter Biomek® FX, and Thermo KingFisher® instruments in-house. If you’re ready to make a meaningful impact, apply to the IT Associate position at Omega Bio-tek today!
