Position Title: Community Health Worker
FLSA Classification: Non-Exempt
EEOC Classification: Service Worker
Location: Central Office/ Outreach
Position Type: Full Time
Reports to: Lead Community Health Worker
Summary:
The Partners 4 Health Community Health Worker is an integral member of the multidisciplinary outreach team. The Community Health Worker provides health education, navigation, advocacy and support in addressing patient’s health and social needs. The Community Health Worker will work independently in the community as part of a Care Coordination Team. The Community Health Worker position provides care coordination while demonstrating multicultural sensitivity and effective communication skills with community members.
Responsibilities:
- Establish and maintain relationships with key individuals in the community and serve as an advocate by coordinating linkages or referrals to improve health, social, and environmental conditions.
- Experience in community/outpatient setting preferred.
- Provide direct personal contact in the community with P4H patients who are unable to be reached though phone calls.
- Participate in interdisciplinary care team meetings
- Experience in serving people in poor, urban environments. Ability to work well with people of various ages, backgrounds, ethnicities and life experiences.
- Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound administrative and clinical judgment.
- Adheres to the NSO code of ethics, and complies with local, state and federal laws and the mental health codes.
- Serves on agency committees, working groups and other projects as assigned.
- Performs other duties as assigned by supervisor, contractual obligations and/or program description.
Professional Skills
- Complies with and adheres to department and NSO policies and procedures.
- Adheres to established quality and performance improvement standards.
- Works effectively with others to accomplish goals/resolve problems.
- Organizes work well and uses time effectively.
- Maintains consistent work attendance.
- Maintains good operating environment by attending work on time as scheduled.
- Professionally represents NSO and promotes NSO mission and vision statements.
- Promotes a harmonious work environment.
- Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
- Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
- Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
- Complies with contractual and regulatory requirements, as needed.
- Fosters commitment, team spirit, pride and trust.
- Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
- Able to anticipate and bring about change when needed.
- Performs other duties as assigned.
Candidate Requirements:
- HS Diploma
- Requires experience in outreach or engagement with underserved populations.
- Possession of a valid driver’s license and access to a private vehicle for day-to-day job performance.
- Requires ability to work flex hours, including evenings and weekends.
- Required ability to effectively communicate preventive health and health management philosophies to P4H patients and agencies.
- Computer skills and knowledge including Windows and Microsoft Word
Working Conditions:
- Services will be provided in the clients’ homes or other appropriate community settings. Work may require travel in an urban community. Required travel of 40-60% in local area.
- Works in an outreach capacity; uses a computer, telephone and other office equipment as needed, to perform duties.
- Work location can be in an office-style setting, or at a consumer’s residence or place or respite
- The noise level in the work environment is variable, due to frequent contact with consumers.
- Bends, stoops and reaches in order to file, search for and retrieve records and documents. Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing.
- Seeing/vision, talking/speaking and listening/hearing are continuously required.
- Frequently required to stand during working hours. Frequently required to sit, walk or drive.
- Operates an automobile while performing assigned job duties.
Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
