Position Overview
The Project Manager for the Service Delivery Department will primarily be responsible for the end-to-end project activities including planning, coordination, management, and execution of multiple concurrent, complex, cross-organizational projects/programs. The projects/programs include, but are not limited to, new product development, fulfillment of new services, network/infrastructure, and systems/OSS. The areas of responsibility include overall administration, adherence to timeline budget and scope, risk, project documentation and management reporting.
PM will have a keen focus on meeting/beating expected results in a consistent manner.Essential Job Functions
- Plan, Develop and Manage Project Plans/Timelines, with focus on Managing Critical Path, performing required gap analysis and bringing in Projects on/before schedule.
- Perform routine data collection, organization, workflow & support analysis.
- Document, managing and enforcing Action Item Register and Documenting and Publishing Meeting Minutes in a Professional manner.
- Provide customers, the project team, supervisors and stakeholders with written and verbal communications, including project status reports and presentations.
- Coordinate, Collaborate and/or Manage project resources in order to meet project deliverables and overall all constraints.
- Issue consistent and regular Project Status updates and reports project sponsor and stakeholders including senior management.
- Ability to define workflow for improvements and resolving issues.
- Perform role of the Service Delivery Project Manager for all newly deployed products/services to perform “live” Proof of Concept (“POC”) or product business rules, documentation and processes.
- Once POC is considered valid, work with Service Delivery Managers to properly “turn over” the product to standard Service Delivery team.
Requirements
- Personality Traits / Interpersonal Skills
- Ability to build and maintain solid working relationships with stakeholders
- Excellent interpersonal skills and ability to communicate with executives, senior management, peers, staff, vendors, and contractors
- Facilitate team and client meetings effectively
- Strong persuasive and communication skills
- Deliver engaging, informative, well-organized presentations
- Effectively communicate relevant project information to superiors
- Anticipate and react to customers’ needs
- Consistently meet or exceed customers’ expectations
- Understand how to communicate difficult/sensitive information tactfully
- Demonstrate a high level of commitment to customers’ success
- Respond to changes in customer expectations; monitors and uses customer feedback
- Ability to deal with a wide range of concurrent issues while remaining focused on delivery
- Ability to influence behavior, motivate others and lead by example
- Ability to adapt behavior to fit into the culture of a particular organization
- Strong minded, will strive to achieve goals in a professional manner
- The will and commitment to win over all obstacles. The personal motivation to succeed
- Experience, Qualitative Skills, and Certifications
- 7-10 years’ service provider experience in Network Project Management
- Bachelor’s degree in business (or Management) or Project Management or equivalent experience is required; a master’s degree (or equivalent) is desirable
- Successfully manage in a high stress environment
- Expertise with Microsoft Project and with PERT/GANT Chart creation/planning
- Thorough knowledge of Service Provider Organizational responsibilities
- Excellent Oral/Written Communication and Presentation skills and Expertise in running and documenting efficient/effective Meetings
- Strong customer management skills
- Ability to interact with cross-functional teams including, but not limited to, Construction, Engineering, Product & Marketing, Business Planning, IT, Operations and Logistics
- Excellent analytical skills
- Visio, Excel, PowerPoint are required. Share Point is preferred
Physical Requirements
- Must be able to sit, stand, walk, stoop, kneel and reach
- Must be able to speak, write, read, and understand English
- Must have visual acuity
- Must be able to lift 0-25 pounds
