Possible Locations:
Amsterdam, Barcelona, London
WHO WE ARE 🌍
Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.With 200 teammates across three global offices New York, Barcelona, and Yerevan Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond Manychat helps businesses improve their ROI and grow faster.
WHO WE'RE LOOKING FOR
🌟
We’re seeking someone skilled in aligning design strategies with product goals and leading a talented team of designers and UX professionals. In this role, you’ll guide and grow our design function while fostering a culture that thrives on innovation and high performance. If you have experience managing complex projects, inspiring cross-functional collaboration, and leading with empathy and vision, this could be the perfect opportunity for you!
WHAT YOU’LL DO
🚀
Design strategy
- Develop and implement long-term innovative design strategies and UX vision that align with the company’s product goals and business objectives.
- Oversee the creative direction of the Product, ensuring that design initiatives support the product’s goals and ultimately drive customer success.
- Lead UX research efforts to identify user needs and spark innovation.
- Drive exploratory design work that influences future decisions, even without immediate deliverables.
- Establish strong partnerships with Head of Product, Head of Engineering, Product Leaders, and other key stakeholders to ensure design efforts stay aligned with product goals.
Design operations
- Ensure that design work is delivered efficiently within sprint timelines and matches the product team’s deadlines.
- Own the operational aspects of design, from process management to quality assurance across multiple teams.
- Focus on short-to-mid-term objectives and how the design function can contribute to them.
Team management
- Ensure that each designer is effectively integrated in each respective product team to facilitate effective project execution and enhance cross-functional collaboration.
- Support professional development, leveraging each team member’s unique skills and strengths.
- Help the design function navigate challenging processes, changes, and transitions with resilience and confidence.
- Scale the design function by hiring new design managers and individual contributors while maintaining high-quality standards.
WHAT YOU’LL BRING
- 3+ years of design leadership experience (including managing team leaders) in leading digital product companies with a total of 10+ years of experience in digital product design.
- Proven ability to align design initiatives with product goals.
- Strong leadership skills, with experience in scaling and building teams.
- High levels of emotional intelligence and empathy.
- Adaptability and openness to change, with a track record of successfully navigating complex and evolving business landscapes.
- Strong communication skills, with the ability to explain design concepts and strategies to non-design stakeholders.
WHAT WE OFFER 🤗
Here’s how we care about your growth, well-being, and comfort:
- Competitive salary, annual bonus, and long-term incentives plan.
- Professional development budget for relevant conference tickets, training programs, or courses.
- Flexible benefits package to customize your own perks.
- Comprehensive health insurance for you and your family.
- Hybrid format to split your time between the comforts of home and office.
