Who we are:
We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core—surrounded by an extensible array of streamlined software solutions—our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA are pushing the boundaries of technology to enhance our relationships with our clients. We are a growing team, focused on adding creative, knowledgeable individuals who are ready to jump right in and make an immediate impact.
Position Summary:
- Accountable to all primary implementational client contacts for the execution of services on time and with quality
- Responsible to implementational client contacts to address issues, questions, concerns, and escalations
- Leads the implementations of all components of a key mid-level relationship engagement for daily implementational relationship engagement for one or more clients
- Manages the implementation of solutions for projects.
- Participates in the discussion of the client’s critical strategic and operational AGDATA roadmaps.
- Consults SME participation to produce universal understanding of complex situations or information good verbal and written communications skills, able to simplify complex information with assistance for increased universal understanding with frequent SME participation.
- Administers chosen solutions and impacts of solutions within the client relationship.
- Proactively partners with sales, success, and technical orgs to ensure client satisfaction to a green customer health status and manage coordinates lesser ratings back to green following the prescribed process.
- Creates and manages the calendar for regular meeting preparation, meetings, and executive updates.
- Plans, organizes, and contributes, with regular direction from a manager, all preparation and execution for significant client meetings
- Supports and manages the pre-work timeline for customer presentations
- Organizes call agendas which includes follow-up with functional leads to ensure call preparedness, harvesting agenda items for customer calls, and facilitating those calls. Plans and consolidates meeting agendas which includes follow-up with functional leads to ensure call preparedness, harvesting agenda items for customer calls, and facilitating those calls.
- Can work independently while seeking input from primary manager and team members as needed to validate administer operational excellence.
Basic Qualifications
- 2-4 years industry experience in client servicing for mid- to large size organizations at multiple levels (incl executive) in a professional services or technology environment
- Mid-level Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), Teams (internal and client)
- Have a high level of demonstrable experience with understanding complex data relationships and interactions
- Have experience with enterprise solutions and relationships with ability to migrate solutions from one platform to another
- Can demonstrate ability in teaming with technology product owners on the design and integration of capabilities that support the client’s engagement
- Are familiar with an Agile discipline, optimally Jira and Confluence, to support the development and trouble-shooting processes
- Has the ability to set and manage customer expectations, holding both internal and external constituencies accountable for delivering desired outcomes
- Has analytical and problem-solving skills, and experience applying these skills to resolve customer business issues
- Has the ability to develop internal and external stakeholder networks and build relationships necessary to deliver against plans and projects
- Proven success with:
- Mediation and conflict resolution techniques
- Problem-solving
- Meeting financial, customer health, and project completion goals
- Working with complex data relationships and interactions
- Adaptive learner on technical tools and processes
- Manages conflict to achieve positive outcomes with internal or external relationships
- Recognizes that relationship building extends beyond the operational engagement
- Comfortable juggling multiple priorities
- Excellent listening skills
- Excellent verbal communicator and composes written communications and presentations with minimal guidance.
Additional Qualifications and Skills
- Prefer Bachelor level degree or higher
- Project management certification is a plus
- Experience in agriculture or animal health highly desirable
Physical Requirements and Working Conditions:
- Able to focus on a computer 7-9 hours a day.
- Able to converse for several hours in meeting conferences or via phone.
- Ability to focus on data sets for extended periods of time.
- Willing to journey to client location(s), and to Charlotte, NC if remote, as requested but typically 3-7 times per year.
- Initial training will be held whenever possible in Charlotte, NC
- Remote, hybrid, onsite presence all acceptable. If not onsite, the EM should have:
- High speed internet and phone connections
- Dedicated office space free from outside disruption that will accommodate multiple computer monitors and audio.
- Willingness to be on camera for meetings.
How AGDATA will support you:
Supporting your health & well-being:
- You have the option to choose from four medical, two dental and two vision plans to ensure your elections are the best fit for you and your family including your domestic partner and their child(ren).
- Helping you save: you’ll have access to a Health Savings Account with employer contributions as well as Health and Dependent Care Flexible Spending Accounts.
- Planning for the future: you can plan for the near and long term with AGDATA’s 401(k) retirement savings plan with matching company contributions and our tuition reimbursement program.
- Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Pet Insurance, Ergonomic Assessments, and other discount programs that will help you and your family stay on track physically, socially, emotionally, and financially.
Emphasizing work life balance:
- Paid time off is available to you and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
- Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Being comfortable in the office:
- Need or want to come into our brand-new office space? Free snacks and different types of drinks will be available for you to choose from.
- Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Living an open-door environment:
- You’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter!
- Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
- Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.