Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.
About the Role:
As an Operations Manager at Truework, you will play a key role in delivering our product to our customers on a daily basis. Our operations team sits between our customers and our technology, playing a critical role in delivering a best-in-class experience to verifiers, employees, and HR departments. In this role, you will drive operational improvements to increase the efficiency and quality of our product by enhancing both people-and technology-powered processes. You will also identify automation opportunities, and work with our vendors, product, and engineering teams to improve our internal tools and processes even further.
Specifically, this role will focus on managing vendor relationships, as well as their process and front line operators performance and quality.
At Truework, this means you will:
- Own key operational and business metrics and improve them on a consistent basis
- Increase the efficiency of operational workflows by reducing complexity and/or working with vendors, product, and engineering teams to automate various steps
- Oversee management of offshore operations teams and improve day-to-day operations, outcomes, and relationships
- Drive the execution and operationalisation of central projects and strategies
- Build alignment across Product, Customer experience, Sales, and the Leadership/Executive teams
What we’re looking for:
- 2+ years of managerial experience in Operations and/or Vendor Management
- A passion for building, tinkering with, and improving upon complex operational systems
- An ability to operate both strategically and tactically on a daily basis
- The agility to couple data-driven decision making with strong intuition
- Strong analytical, data, and troubleshooting skills.
- Excellent written and oral communication skills.
- Intellectual curiosity that fosters a willingness to fail in pursuit of success
- A passion for scaling and growing a business at a rapid pace
- Creative problem solver. Able to identify real obstacles and viable solution
- An ability to thrive in a fast paced, collaborative environment
- Strong experience with vetting, onboarding, and maintaining strong vendor relationships
- Potential experience managing offshored and/or outsourced teams
About your team at Truework and who you will work with:
- Manager:
- Melissa Maddux, Senior Director of Operations
- Team:
- Jordan Yeadon, Operations Manager
- Nikolai Christoffersen, BizOps Manager
What Projects/Initiatives you’ll be working on:
- Decreasing cost per completion by simplifying workflows and increasing automations
- Overseeing outsourced team of 50+ to a high degree of performance
- Working with Sales, CX, and other teams to ensure priority customers are given excellent service
- Analyzing vendor and team performance to understand where our operation could improve the most
Our cash compensation for this role is targeted at $125,000 - $160,000 for candidates based at our HQ in San Francisco. Final offer amounts are determined by multiple factors including candidate expertise and may vary from the amounts listed above.
Bring Your TRUE Self to Work.
One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.If you have any questions before applying, please do not hesitate to reach out to the recruiter in charge of this role, Tamara S. (tstanic@truework.com) or Emily Galanti (epurdon@truework.com) Truework is proud to be an Affirmative Action, Equal Opportunity Employer.
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Truework is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
