Workstream is a mission-driven company that believes in building premium, modern software solutions for hourly businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they've been heavily underserved by technology and deserve better. We help local businesses around you hire, manage, and pay qualified workers.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. At series B, we are quickly expanding our product portfolio. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.We are seeking an experienced and visionary Head of Design to lead our design team and drive the user experience strategy for our products. This role will involve overseeing the entire UX design process from research to final implementation, ensuring that user needs are at the forefront of product development.
The ideal candidate will have a strong understanding of design principles, user-centered design methodologies, and a passion for creating exceptional experiences.
Responsibilities
Leadership & Strategy:
- Build, lead and inspire a team of UX designers, providing mentorship and guidance to foster growth.
- Develop and implement a comprehensive UX strategy that aligns with the company’s vision and goals.
- Advocate for user-centered design principles across the organization.
Research & Insights:
- Conduct user research and usability testing to gather insights and inform design decisions.
- Analyze user feedback and behavior to continuously improve the user experience.
Design Execution
- Oversee the design process, ensuring high-quality deliverables that meet user needs and business objectives.
- Collaborate with cross-functional teams, including Product Management, Engineering, and Marketing, to ensure cohesive product development.
Design Systems & Standards
- Develop and maintain a design system that promotes consistency and efficiency across all products.
- Establish and enforce UX design standards and best practices within the organization.
Stakeholder Collaboration
- Present design concepts and strategies to stakeholders, incorporating feedback and aligning with business goals.
- Foster a collaborative environment that encourages innovation and creativity in design solutions.
- speak with customers closely, and help the entire product/design/engineering org build empathy for customers.
What are we looking for
- Bachelor’s degree in Design, Human-Computer Interaction, or a related field;
- 7+ years experience or equivalent experience designing digital products, with an experience in SaaS / SMB SaaS / B2B applications, with 3+ years experiences of leadership role.
- Experience in early stage startups, ideally having been with a company through the $1M to $100M ARR journey at least once, either as an IC or team lead.
- Strong portfolio demonstrating expertise in user-centered design, research methodologies, and innovative design solutions.
- Experience in working and collaborating with diverse teams in a dynamic, rapid growth environment — comfortable negotiating tradeoffs with product and engineering partners
- Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, and prototyping tools.
- Exceptional communication and presentation skills, with the ability to articulate design concepts to non-design stakeholders.
- Strong understanding of current design trends, technology, and industry best practices.
What We Offer
- A mission-driven and value-based company dedicated to empower deskless workers and local businesses
- An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
- Competitive salary and equity
- Learning/development stipend
- Unlimited PTO
- Hybrid Office/WFH schedule
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
