Qualifications and Experience:
Education:
- Bachelor’s degree required.
Experience:
- 5+ years of related experience required, preferably in biotech or life sciences.
- Proven experience managing, leading, and developing a high-performing team.
Skills:
- Broad-based experience in supporting organizations around business and general management processes.
- Experience in data visualization techniques and producing business-driven dashboards and reports.
- Familiarity with master data environments and processes leveraging Customer Master Data.
- Advanced Excel skills; experience with Tableau, Salesforce.com, and Oracle is highly desirable.
- Excellent interpersonal and communication skills, both written and verbal.
Duties and Responsibilities:
- Develop a complete set of indicators that clarify performance and establish core KPIs across the commercial team.
- Establish a comprehensive forecasting tool in partnership with finance, including sales pipeline, commit, and expected run rate revenue.
- Assist in creating a Sales and Operations Planning (S&OP) tool to report the flow of sales bookings to expected samples, aiding resource planning for Lab and Customer Operations.
- Support the consistent monitoring and evaluation of performance against KPIs.
- Identify knowledge gaps and partner across the organization to inform opportunities for training.
- Develop data models, reporting systems, and dashboards to support key business management requirements.
- Capture user requirements for standard reports and define user needs to execute projects accordingly.
- Support additional ad hoc reporting needs of senior leadership as appropriate.
- Own the master customer data processes to ensure high-quality data maintenance in accordance with SOPs.
- Project manage global and regional customer master data initiatives.
- Supervise the implementation of changes from business projects and data governance improvements, ensuring high-quality data.
- Ensure a high service level for all operational requests relating to customer master data and provide training on operational processes.
- Understand, develop, and communicate master data management principles and data quality standards across the business.
- Serve as an escalation point for customer master-related queries and data quality issues.
- Drive impact analysis of master attributes, enhancements, or change requests.
- Actively seek opportunities to improve Customer Master Data processes and efficiency.
- Drive the Data Stewardship and Master Data Management functions to deliver accurate and reliable data and operational support to stakeholders across the organization.
- Support ad hoc projects and other tasks as needed.
Physical Demands and Work Environment:
- Frequently required to sit.
- Frequently required to utilize hand and finger dexterity.
- Frequently required to talk or hear.
- Willing and able to travel overnight as required.
EEO Statement:
Baylor Genetics is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth, or related medical conditions, or any other status protected under applicable federal, state, or local law.
