As the AWS Cloud Systems Engineer, you will be a key member of our growing infrastructure team. You will participate in IT infrastructure and development projects, providing subject matter expertise in AWS technologies. This role is responsible for identifying potential system issues, conducting research, performing cost-benefit analysis based on industry-standard platforms and applications, and providing feasible recommendations and/or solutions. In this capacity, you will drive innovation by evaluating emerging trends and ensuring our infrastructure remains cutting-edge and cost-effective. Working in partnership with our DevOps team, your thought leadership will be instrumental in supporting our vision for the future that integrates AWS capabilities with our business goals, fostering a culture of continuous improvement.
Additionally, you will offer applicable hands-on guidance and coaching to our business units, empowering them to leverage AWS Cloud services full potential, optimizing customer interactions, and streamlining communication workflows. Your expertise will be pivotal in enabling teams to navigate the complexities of AWS services, ensuring they are equipped with the knowledge and skills to implement solutions that enhance our operational efficiency.
Role & Responsibilities
- Conduct Proof of Concepts (PoCs) as required, with clear success criteria and testing aligned with our strategic goals.
- Work with DevOps group to build technology roadmaps. Initiate continuous improvement, recommend solutions and/or changes to improve performance, stability, functionality, or systems management processes.
- Explore new AWS technologies to determine benefits to the corporation and provide recommendations.
- Plan, build, and run all aspects of the AWS infrastructure.
- Assist in implementing policies and procedures for IT operations (Incident, Problem & Change Management)
- Conduct cybersecurity-related testing and remediation, including source code security review, penetration & perimeter testing, firewall, connectivity, and system monitoring.
- Research, analyze, and resolve cybersecurity vulnerabilities within the AWS environment.
- Leverage AWS security tools to measure and enhance our environment.
- Work with AWS management tools to remediate and manage the environment.
- Manage Role-Based Access Control (RBAC) for multiple environments from Azure, AWS to SaaS
- Ensure regular communication status reporting with the Project Sponsor, sites, users, and deliver projects on-time.
- Provide third-level support for production incidents as needed, perform emergency remediation if necessary.
- Conduct post-incident root cause analysis.
- Ensure all AWS services/systems are monitored for problems and take corrective actions urgently when required.
- Establish vendor services and resolve problems, as applies to AWS technology.
- Ensure up-to-date documentation outlining all procedures and relevant configurations for recovery, administration, and troubleshooting purposes are available.
- Ensure all changes to the AWS environment are being documented and maintained.
Qualifications
- Bachelor’s degree in computer science, programming, Network Engineering, or relevant Engineering field coupled with related Professional Certifications/Designations (preferred)
- Knowledge of DevOps disciplines, CI/CD processes, infrastructure as code development.
- Security conscious with 5+ years of experience providing system administration support in a production environment, with a focus on AWS
- Working knowledge of telephony, networks, load balancing, switching, firewalls
- Exceptional understanding of AWS, working knowledge of Azure an asset
- AWS certification such as AWS Tech Essentials, Developer Associate, etc. is desirable.
- Working understanding of Linux
- Experience with Microsoft 365 & Active Directory administration
- Proficient in managing virtual environments infrastructure
- Excellent communication skills (both written and verbal)
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