Who We Are:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way. A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias.
We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.
Your Role:
In this role, you will support the Center Director and Operations Coordinator in all assigned duties, including managing office services and creating resources to help students adapt to the city and culture. You will assist with student arrivals, excursions, and activities, while ensuring the quality of accommodations and expanding housing options. Additionally, you will facilitate access to medical resources and promote health and safety education for students.
What You’ll Do:
- Office related activities (mail, supplies, deliveries, package reception…)
- Attend and guide students during excursions and activities
- Offer logistic support to staff and guides in activities
- Support Madrid staff in all areas, including Housing. Attend Homestays, conduct housing visits, be on call for student inquiries.
- Communicate any student concerns/incidents to Director.
- Act as a resource for students
- Help and participate in all aspects involved in students’ arrival (airport pick-up, transfer to housing, follow up visits, guided tours….)
Health & Safety
- Works on all initiatives related to Health and Safety prevention
- Organizes Health and Safety Orientation sessions and regularly updates its content
- Facilitates students’ access to health and safety services: medical appointments, hospitalizations
- Assists students with Health Insurance claim forms
- Manages relationships with local medical providers
- Keeps record of all incidents and actions taken.
- Part of the On-call team after office hours for student emergencies
Director & Academics
- Support Center and Academic Directors in all administrative tasks assigned.
- Attend students & faculty for daily requests.
What Makes a Great Candidate:
- University Degree
- Fluency in spoken and written English & Spanish
- Excellent administration and communication skills
- Previous experience working in Study Abroad field.
- Previous experience working in customer service
- Mature, resourceful, out-going and assertive
- Proactive, flexible and able to work under pressure
- Responsive team player
- Solid IT and organizational skills
- Knowledge of the city and its cultural/leisure offer
- Personal experience studying/living abroad
- Experience working in an international environment (with US college students preferred)
- Must be legally authorized to work in local country
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
CONTRACT & SALARY:
Full-time temporary contract. A competitive salary, based upon experience and qualifications Deadline: November 5th, 2024 Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements. Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
