Patient Care Coordinator - Primary Care
General Job Summary:
The Patient Care Coordinator is responsible for insuring the physician’s plan of care is accurately completed in a timely manner. Duties include coordinating and insuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access.(This position will support our Primary Care team at Pineville, Monday to Friday 8 am to 5 pm)
Primary Job Responsibilities/Tasks may include, but not limited to:
Patient Coordination responsibilities include:
- Schedules ancillary appointments and referrals.
- Follows-up on referrals and appointments to insure timely completion of physician orders.
- Schedules physician return appointments
- Completes forms/requisitions as needed to complete the physician’s orders.
- Obtains and sends patient medical records to support seamless care delivery.
- Ensure that records are sent within one work day of chart completion to all physicians involved in a patient’s care.
- Obtains ancillary results on all physician orders in a timely manner.
- Obtains referring provider clinic notes on all referred patients in a timely manner.
- Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures.
- Work at different Tryon office locations as needed.
- Monitor and check assigned Athena boxes and other assigned boxes for coverage.
- Other duties as assigned.
Clinic Support responsibilities include:
- Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans.
- Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment.
- Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR.
- Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information.
- Obtains lab/X-ray reports, hospital notes, referral information, etc.;
- Verifies insurance coverage and patient demographics;
- Updates charts to ensure that information is complete and filed appropriately.
- Ensures timely delivery of outside mail and communication to the physician
Requirements:
- Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
- Completion of TB test will be required.
Education:
- High school diploma; some college preferred
Experience:
- Minimum of one-year medical office or healthcare facility experience
- E.H.R. and Scheduling experience
- Experience serving customers in person and on the phone
Physical Requirements:
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computer for long periods of time.
