THE JOB
As a Client Enablement Specialist, you’ll be the go-to expert on our software platform. You’ll deliver engaging onboarding experiences, interactive training, and proactive program management to help our clients unlock the full potential of our platform. Your role will be pivotal in ensuring that both our customers and their end users have the tools and knowledge they need to succeed. This is a fully remote position.
RESPONSIBILITIES
Develop a deep understanding of our swag platform and serve as the go-to expert on our product offerings
Build strong relationships with customers, acting as the subject matter expert on how to leverage Kotis’ ecommerce platform across their business
Host customer onboarding and training sessions focused on driving service adoption and usage
Provide ongoing education to clients on new features and processes that will make their life easier
Deeply understand the needs of our customers to propose additional service offerings and features that advance customer adoption
Work with cross functional teams like Sales, Client Success, and Creative Project Management teams
REQUIREMENTS
2+ years’ experience working for a SaaS company in a client facing role
5+ years’ experience in a client facing role
Strong understanding of internet fundamentals, i.e. an understanding the core principles of how the internet operates
Excellent in building cross-functional relationships and alignment
Ability to multi-task and prioritize in a fast-paced and dynamic environment
Excellent written, verbal and visual presentation skills, ability to articulate Kotis’ value
Comfortable independently training and consulting anyone in client organization, from our day-to-day contact to the executive level
COMPENSATION
$70-90K
