Who You Are
You have
Heart for Service
We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them. You are
Curious
We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software. You
Find a Way
We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude, and we do what we say we will do.
About Alchemer
Alchemer empowers customers to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving their businesses forward. Alchemer serves more than 13,000 global Marketing, CX, HR, and Market Research customers, including many Fortune 500 companies. Alchemer is a KKR portfolio company. Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine.
Details on Alchemer’s products and services can be found on our website (www.alchemer.com).
What You Will Do
Alchemer is seeking a full-time VP of Revenue Operations to lead the team responsible for setting sales targets, optimizing territories to ensure the greatest opportunity for each individual rep’s success, and leading other key strategic revenue-enhancing initiatives. If you can lead a team, innovate and implement cutting-edge methodologies, and can turn analytics insights into defined actionable initiatives, then this may be the role for you.
How You Will Spend Your Days
Team Management: provide direction and leadership to sales operations team, establish goals and objectives, and manage performanceStrategy development: Devise strategies to increase revenue and reduce costs. Cross-functional collaboration: Work with other departments, marketing, finance, product, and customer success to achieve the common goal of driving revenue. Process optimization: Optimizing end-to-end sales processes across the customer journey. Revenue forecasting: Forecasting revenue to set monthly goals for quarterly sales and services bookings.
Build revenue forecasts so teams can easily understand business health and meet goals. Tool and technology: Implementing and optimizing use of current tools and technologies to support and scale sales revenue operations. Data management and analytics: Handling data management and data analysis, building dashboards for trend analysis and implement data driven processes to ensure data integrity across systems.Identify opportunities to drive revenue, such as go-to-market strategies, tactics to streamline the customer lifecycle, and sales process improvements.
What You Bring to this Role
- 7-10 years providing strategic direction for company-wide revenue operations within a B2B SaaS organization
- Change management experience in a fast-paced organization with $60M in ARR including tool and support implementation to scale revenue
- Experience setting aligned quotas and territories for sales personnel that also support business growth outcomes
- Strong analytical mindset, organizational skills, and ability to use data for decision making
- Demonstrate competency with: Learning Management Systems (LMS), Sales Enablement software, Sales velocity tools, Sales Intelligence/Business Intelligence (BI) software and Marketing Automation software
- Presentation skills: Must be able to present and share data in a polished, meaningful way, whether it’s a quick email, in-depth report, or presentation deck. Must communicate in a clear, engaging manner
Compensation for this position includes an annual base salary of $200,000 plus bonus, and eligibility to participate in our Employee Participation Unit program. Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays. Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.
At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.
Don’t meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don’t let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we’re looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you’re excited about this role and your experience do
