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IT Support Specialist

OnticAustin, Texas, United StatesOnsite
Who We Are
Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe.

We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.Who You ArePeople are what make Ontic a great place to work. We are looking for a hungry and mission-driven IT Specialist who has an interest in Information Security.  Someone who will work closely with all key stakeholders,  and play an important role as we continue to grow. Our team is passionate about security, and we are seeking an individual who is enthusiastic about all aspects of IT and Information Security.

This role reports to our Senior Director of Information Security & IT and

requires working from Ontic’s HQ in Austin TX 5 days a week, 8:30-5:00 CST


Responsibilities


  • Assist with employee onboarding and off-boarding
  • Provide IT support to company staff and troubleshoot hardware and software issues.
  • Procure, setup and manage Mac and Windows laptops and other mobile devices.
  • Install endpoint security solutions (MDM, AV, File System Encryption, DLP).
  • Manage office audio-visual and video conferencing equipment
  • Monitor and enforce adherence to corporate policies.
  • Create documentation for troubleshooting and IT self-service.
  • Providing evidence to internal and third party auditors for audits and assessments
  • Stay current on emerging industry and technology trends.

Preferred Qualifications


  • BA/BS in Information Technology, Cyber Security, Computer Science, Information Systems, or a related field
  • 1-3 years experience in an IT / Information security setting, or industry certifications.
  • 1-3 years experience administering macOS (Ventura, Sonoma, Sequoia).
  • Extensive experience with Jamf Pro and Google Workspace
  • Experience with video conferencing tools such as Zoom and Microsoft Teams 
  • Comfortable setting up and maintaining audio-visual equipment.
  • Some experience with scripting languages (Bash, Shell, Python)
  • Self-starter who aggressively looks for opportunities to improve processes and tools
  • Excellent written and verbal communication skills 
  • Ability to interact and communicate with all levels across the organization
  • Extremely organized and able to manage and prioritize multiple, time-sensitive projects 
  • Excitement and ability to thrive in a fast-paced, startup environment

$75,000 - $85,000 a yearOur salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes a bonus plan, equity, benefits, and other opportunities at Ontic. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions.

If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co  or call (512) 572-7400 Ontic does not provide sponsorship for employment visas or work authorization for this role. Applicants must be legally authorized to work in the US without requiring sponsorship, now or in the futureDon’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Ontic Benefits & PerksCompetitive SalaryMedical, Vision & Dental Benefits401kStock OptionsHSA ContributionLearning StipendFlexible PTO PolicyQuarterly company ME (mental escape) daysGenerous Parental Leave policyHome Office StipendMobile Phone ReimbursementHome Internet Reimbursement for Remote EmployeesAnniversary & Milestone CelebrationsOntic is an equal-opportunity employer.  We are committed to a work environment that celebrates diversity.

We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law. All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.Apply for this job

Life at Ontic

The Ontic protective intelligence software platform unifies real-time and historical data related to physical security threats and behaviors of concern, and enables smart collaboration with connected workflows, so security teams can get more relevant intelligenceᅢᄁ¬ツᆲ¬タンfasterᅢᄁ¬ツᆲ¬タンfor early threat detection. Onticᅢᄁ¬ツᆲ¬トᄁs automated, smart and actionable insights allow corporate security and school leaders to better identify pre-incident indicators, assess risk and mitigate potential threats in order to protect employees, facilities, students and schools. Ontic works with Fortune 5000 companies and leading educational institutions today to keep its most prized assets safe ᅢᄁ¬ツᆲ¬タン its people.
Thrive Here & What We Value1. Competitive Salary2. Medical Benefits3. Internet Reimbursement4. Home Office Stipend5. Continued Education Stipend6. Festive & Achievement Celebrations7. Dynamic Office Environment8. Equal Opportunity Employer
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