We are seeking a highly skilled and experienced
Technical Customer Success Manager to join our dynamic, international team at Unlayer. As a manager, you will be a key player in ensuring the overall success and satisfaction of our clients. This role involves understanding the technical aspects of our products, collaborating closely with customers, and driving initiatives to maximize the value they receive. The successful candidate will have a technical background, exceptional communication skills, and a passion for customer success.
Role & Responsibilities
- Own and manage the full customer journey for Unlayer self-service subscribers
- Regularly check in with customers to anticipate and address their needs, provide usage insights, and ensure they are maximizing product benefits
- Build and maintain strong relationships with customers, ensuring their long-term success and satisfaction with the product
- Become a product expert, staying up to date with new features, integrations, and best practices to help customers get the most value
- Identify opportunities for upselling additional features or services based on customer needs and ensure renewal of contracts
- Work closely with product and engineering teams to ensure customer feedback is incorporated into product development and improvements
- Analyze and resolve complex customer issues, leveraging both technical and customer service skills to deliver timely solutions
Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience
- Proven experience in a technical customer success or account management role
- Exceptional communication and interpersonal skills
- Proven ability to manage and grow customer accounts
- Customer-focused with a passion for ensuring customer success
- Basic understanding of HTML, CSS, Javascript & SDK
- Understanding of Vanilla JS, Vue, Angular and React a plus
- Must be able to work between East Coast or Pacific Time hours
