We are
seeking a motivated and tech-savvy Helpdesk Technician / Jr. Systems Administrator to join our team. The ideal candidate will have experience with Microsoft Office 365, proven experience managing internal IT systems, and a desire to learn and grow in scripting and automation. You will play a crucial role in maintainingthe stability, security, and efficiency of our IT infrastructure while providing top-tier support to end users.Key Responsibilities:
- Ticket Management: Triage, resolve, and escalate support tickets within defined SLAs, ensuring KPIs are met, across both Windows and Mac OS environments.
- User Management: Manage the onboarding and offboarding process, including purchasing and setting up hardware,configuring necessary software, syncing Mobile Device Management (MDM) systems, and managing security badge setups.
- Software & Admin Control: Administer various software platforms (e.g., O365, Slack, Zoom, etc.), ensuring proper security, functionality, and availability. Perform regular audits to reduce unnecessary software costs and maintainaccurate licensing records.
- Hardware & Equipment Management: Purchase, configure, and maintain IT-related equipment for in-office and remote employees, ensuring proper functionality and cost-efficiency.
- Cybersecurity: Collaborate with the cybersecurity team to maintain SOC2 compliance, using tools like SentinelOne to secure both Windows and Mac OS systems.
- Training & Documentation: Provide training on unfamiliar software or hardware, ensuring that staff are equipped to use company systems effectively.
- Process Improvement: Identify opportunities for automation and efficiency improvements in IT processes, with the opportunity to learn and apply scripting for automating tasks.
Must-Have Qualifications:
- Proven experience with Microsoft Office 365 Administration.
- Experience managing internal IT infrastructure and supporting both remote and in-office employees.
- Familiarity with Windows and Mac OS environments.
- Understanding of AAD Endpoint Management, Intune, and Apple Business Manager.
- Experience configuring and managing SSO authentication for enterprise applications
- Desire to learn and implement scripting and automation for process improvements.
- Strong problem-solving skills and attention to detail.
Nice-to-HaveExperience:
- Hands-on experience with tools like SentinelOne, Azure Active Directory, Salesforce, Zoom, JIRA, and others.
- Scripting/automation experience including Python, PowerShell, bashor otherprogramming/scripting languages.
Technologies You Will Work With:
- Microsoft Office 365 (Outlook, SharePoint, OneDrive, Teams)
- Azure Active Directory, Intune, Jamf
- Salesforce, GitLab, Zoom, Slack
- Confluence, Atlassian, JIRA
- Sentinel One (for cybersecurity)
- Gecko board, Excel, Snagit, LastPass
Teams at Extensiv are expected to empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work. Extensiv does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes. Extensiv strives to provide competitive market-informed compensation based on a candidate's knowledge, skills, and experience.
The salary range for this position is $55,000 - $65,000. Exact compensation may vary based on skills, experience, and location.
