Technical Consultant (Bridge) COL, Remote

The Technical Implementation Consultant (SQL) is instrumental in acclimating clients to our software products. Through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs pre and post implementation.

Key Responsibilities:

• Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication
• Discuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchange
• Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed
• Work with customer vendors, partners and on-site technicians to resolve issues as it relates to software; troubleshoot, test possible solutions and escalate when necessary.
• Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolution
• Provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlines

Qualifications:

• 2+ years of experience in SaaS based implementations and project management.
• BS in Computer Science, Information Services or other related fields is preferred.

Preferred Qualifications:

• Experience with various technologies and languages, such as authentication protocols, XML, HTML, CSS, Ruby on Rails, Javascript, Jquery, JSON, SQL, AICC and SCORM.

Skills:

• Technical experience with authentication protocols and Single Sign-On solutions
• Strong understanding of APIs
• Experience performing large data integrations between systems of record and a SaaS provider.
• Project management experience, particularly focused on the software implementation projects.
• Experience working both independently and in a team-oriented, collaborative environment is essential.
• Ability to conform to shifting priorities, demands, and timelines through analytical and problem solving capabilities.
• Strong written and oral communication and interpersonal skills
• Must be able to learn, understand and apply new technologies.
• Ability to effectively prioritize and execute tasks in a high-pressure environment while providing top notch customer service.
• Proficient English speaking and writing

Key Requirements:

• Must be able to sit for extended periods of time
• Must be able to work remotely and manage tasks and priorities
• Must have the ability to work independently
• Must be able to collaborate in a remote environment

Equal Opportunity Employer: