Network Engineer

Job Title: Network Engineer

Location: Philippines - Remote

Position Summary:

What you’ll do:

• Monitor network performance, configure VLANs, and manage switches; handle ticketing tasks related to network access, including Meraki SSID access.
• Provide on-site support for Apkudo’s network equipment, aiding robotics and automation solutions, and adapting work schedules to client and business needs.
• Quickly address and resolve network issues to minimize downtime and ensure seamless operations.
• Manage on-call network escalations on a rotating basis with the network team during nights and weekends.
• Perform network maintenance and system upgrades, including firmware updates, hotfixes, and security configurations.
• Follow change management protocols for network configurations, ensuring controlled changes are implemented outside of production hours.
• Oversee network equipment inventory management.
• Adhere to documented procedures for tasks such as flashing Unifi APs.
• Use the Command Line Interface (CLI) for network equipment configuration and troubleshooting.
• Collaborate with teammates to create and maintain network documentation, including training guides, FAQs, and troubleshooting playbooks.
• Understand power cabling and the relationships between volts, amperes, and watts.
• Manage multiple projects simultaneously while meeting deadlines and maintaining system uptime.
• Receive training on RF Spectrum Analyzers for Wi-Fi mapping and troubleshooting.
• Work with the Senior Network Engineer on network compliance checks and work plans related to network expansion, improvement, or troubleshooting.
• Support remote network deployments for both domestic and international customers in coordination with onsite Support Engineers.
• Track and monitor KPIs to drive individual and team improvement.
• Build and maintain internal relationships with regularly interacting teams.
• Train Apkudo personnel on network principles, troubleshooting best practices

What you’ll need:

• A degree in Network Engineering, Information Systems, or a related field, or 2+ years of network management and support experience.
• Knowledge of networking architectures and protocols, including firewalls, switching, VPNs, VLANs, multiple ISPs, BGP, SNMP, and RF planning/design tools (e.g., Ekahau Sidekick Pro).
• Experience with networking systems, including Meraki equipment, TP-Link managed switches, Unifi Pro Switches, and Unifi APs is preferred.
• Familiarity with network security and best practices (e.g., ISO 27001).
• AWS CloudWatch troubleshooting experience is a plus.
• A motivated self-starter who is results-driven, conscientious, and an effective communicator.
• Strong critical thinking and decision-making abilities.
• Excellent organizational skills and a strong work ethic.
• A passion for customer support.
• Proficiency with Google Docs, Sheets, and Slides.
• A willingness to learn new technologies and work methods.
• Ability to work both independently and in a cross-functional team environment.
• Capability to meet deadlines while managing multiple short-term tasks with attention to detail and organization.
• Excellent written and verbal communication skills, with a proven ability to convey system functions and operations effectively.

Our Core Values:

• Hooked on customers. Our passion for innovation propels our customers forward. We thrive on solving our customers’ problems, big and small.
• We communicate confidently and with generosity. We not only spread ideas, but we also spread understanding to help every team succeed.
• Champion the use of data. We use data to build solutions to problems, promote collaboration, and inform decisions for us and our customers.
• Proudly accountable. We follow through because the alternative is not an option. Every word, every action, and every result reflect the improvements we seek to make.
• Be you. We bring our whole selves to our work, our teams, and our customers. The collective ‘we’ will shine bright for all to see.
• I have your back. Trust and respect each other to do the right thing when someone needs an extra hand. We go farther together than we do alone.
• It matters how we show up. Sometimes bold, sometimes brave, always curious. We expect more of ourselves to be our best for the team.

What you can expect from us:

• Annual leave - 20 days of paid annual leave per year
• Holidays - Generous paid holidays, including a day off for your birthday.
• Flexible Working Arrangements - Apkudo supports a healthy work-life balance by offering flexible working hours and remote or hybrid work setups. Please note that the availability of flexible working arrangements may vary based on the specific role and business requirements.
• Tuition reimbursement - Up to 301,300 PHP per year (equivalent to $5,250 USD) for financial assistance for continuing education, certification courses, or degree programs related to your role.
• Wellness Stipend - Monthly stipend to support health and wellness activities, such as gym memberships, yoga classes, or wellness apps.
• Tech Stipend - Monthly stipend to assist with purchasing or upgrading technology equipment for optimal productivity.
• Benefits - Comprehensive benefits package that includes medical, dental, and vision insurance. Please note that benefit offerings may vary based on your location

*Please note that fringe benefits provided may be subject to local tax regulations.*

About Apkudo:

Our Vision

Devices connect the world.

Those who do good, do well.

The Fine Print: