Summary
The Case Manager I for the Rapid Re-Housing Program provides direct and indirect services to a caseload of culturally diverse individuals, Families, and/or TAY (transitional-aged youth) clients, including comprehensive assessment, information and referral, case planning, education, advocacy and other supportive services. Case Managers are responsible for developing professional and empathetic relationships while providing newly housed individuals and families with connections to appropriate programs and resources.
The CM provides one-on-one case management and develops individualized case plans that promote client progression towards obtaining and maintaining self-sufficiency during program participation, and after the Rapid Rehousing Program is completed. Case Managers are to be comfortable with entering the client’s home on a monthly basis to ensure the unit is being kept up and no breaking of the lease is occurring.
Essential Functions
- Maintains a maximum caseload of 23 households
- Conducts weekly, bi-weekly, and/or monthly meetings with each client
- Conducts at least once per month home visits, grocery runs, and dropping off of other provision of services all throughout San Diego County
- Completes monthly property management engagement to maintain relationship
- Completes monthly budgets with clients and reviews the monthly Rental Assistance Plan
- Creates and maintains a case plan with each individual client
- Identifies and supports clients with resources for each client’s individual needs within FJV and in the community
- Conducts Lease Reviews
- Enters case notes and services into the CSTAR database in a timely manner
- Attends weekly multidisciplinary team meetings and presents clients on a monthly and special circumstance basis to the team.
- On time completion of assigned training and policies.
- Performs other duties as assigned.
Qualifications
- Bachelor’s Degree or equivalent education/certifications
- 2+ years in similar job field experience, or lived experience
- Must have a valid in-state driver’s license, provide current registration and insurance, and have a driving record with no more than 2 points within the last 3 years.
- Any combination of training and/or experience that would provide the required knowledge, skills, and abilities necessary to fulfill the responsibilities and duties of the assigned employment classification
- Professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors highly preferred.
- Possess mobility to work in an office setting and use stand office equipment.
- Proficiency in typing and all Microsoft Software.
- Proficiency in solution-focused case management
- Strong problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Strong interpersonal skills
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Demonstrate a high level of professionalism in dealing with confidential and sensitive issues
- Maintain regular attendance (this can also be an essential function)
- Ability to understand and follow written and verbal instructions
- Knowledge of and compliance with HIPAA standards
- Process improvement
- Analyzing information
- Strategic planning
- Strong data entry skills with a high degree of accuracy
21.82 To 24.56 (USD) Hourly
