Service Desk Support - Junior

Spry MethodsChantilly, Virginia, United StatesOnsite

Who We’re Looking For (Position Overview):

Spry is seeking a highly skilled and motivated Service Desk Support Analyst - Junior to join our team in Chantilly, VA.

What Your Day-To-Day Looks Like (Position Responsibilities):

Answer phone calls, emails, or other communications received from users of financial and facility applications.
Record a ticket in the call center database (currently HP Service Manager) for every communication received.
Provide triage to determine if the issue can be resolved by the Tier 1 Technician: record results.
If the incident needs to be escalated or are out of scope, note in the database the appropriate recipient, or note the determination of out of scope and why.
Create knowledge articles accordingly.
Process vendor request forms.
Perform other staff augmentation work as needed

What You Need to Succeed (Minimum Requirements):

3 years of experience of work experience or 1 year of work experience performing as a Service Desk Support Analyst
TS/SCI Eligibility
Comfortable obtaining a CI Polygraph.

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Life at Spry Methods

Spry is a certified Small Business headquartered in McLean, VA. Spry provides Enterprise, C4IT, Management, and Cyber Solutions to the federal government and commercial entities. Founded in 2001, Spry Methods was built on the foundation of combining industry knowledge with unmatched responsiveness to produce results for our customers. Our goal is to build a business dedicated to the maximization of value for all stakeholders starting with our employees, our customers, and our community. We recognize that talented and dedicated employees are our most valued assets and the foundation of our success. Guided by these principles, we have established an impressive track record of proven past performance serving our customers within the Commercial, Federal Civilian, DoD, and Intelligence Communities. A CMMI Level 3 certified and ISO 9001:2008 registered company, Spry is committed to quality and continuous improvement.

Thrive Here & What We Value1. Positive and energetic work environment2. Personal and professional growth encouragement3. Exciting and rewarding opportunities challenging abilities4. Multiple fund choices with company match (PCS)5. Paid holidays & PTO accrual at 15 days/year6. Annual training allowance for job-related education7. Diverse and inclusive workplace8. Engagement, creativity, quality, and innovation endorsement

Service Desk Support - Junior

Who We’re Looking For (Position Overview):

What Your Day-To-Day Looks Like (Position Responsibilities):

What You Need to Succeed (Minimum Requirements):

Life at Spry Methods

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