Sertifi is a leading technology company dedicated to helping businesses finalize business faster, providing a complete agreements platform for the Hospitality and Travel industry. Brands like Marriott, Topgolf, and AEG Worldwide trust Sertifi to efficiently and securely sign documents, exchange card authorizations, and complete payments with their customers. Sertifi's easy-to-use platform helps tens of thousands of businesses in more than 135 countries, with more than $5 billion in payment requests sent through the system annually. With decades of experience in Hospitality and Travel, Sertifi is building a network that gives guests and travelers across the globe a great experience from the start.
Sertifi is looking for a Senior Product Manager who will deliver seamless integrations and strategic partnerships to enhance customer satisfaction and fuel our growth. This position, as with the other roles on the Product Team, is an individual contributor role. You will need to be able to influence your teammates, as well as colleagues, stakeholders, and key executives, through your use of data and logic. The ideal candidate will be/have modern product management skills, a move toward a challenge attitude, experience building software API first products, and keen abilities to identify and deliver customer centric, product strategies as well as partnering with internal development teams, customer success, to ensure full product lifecycle excellence from onboarding to scaled daily usage. This position will report to our VP of Product.
Candidates must be based in the United States, in Chicago, or within a Sertifi approved state for remote work:
AZ, CO, FL, GA, IA, ID, IL, IN, MA, MD, ME, MI, MO, NC, NH, NJ, OR, PA, TN, TX, VA, WI Throughout the interview and onboarding process, Sertifi also reserves the right to conduct independent reference checks to verify past experience and performance in addition to our standard background check and onboarding procedures.
How We Work:
We empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love, yet work for our business. Our Product Team is cross-functional and durable, generally comprised of a Product Manager, a Product Designer, and several Engineers. We staff our teams with the skills necessary to come up with effective solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement). While the Product Designer is accountable for ensuring the solution is usable, and the engineers are accountable for ensuring the solution is feasible, the product manager is accountable for ensuring the solution is both valuable and viable. This means that the Product Manager must contribute to their team a solid knowledge of the various constraints of the business – constraints from marketing, sales, service, finance, legal, and privacy are typical examples. The Product Manager must also contribute to the product team a deep knowledge of our users and customers, and the data about how our customers engage with our products. Finally, the Product Manager is expected to track industry trends and the competitive landscape as they pertain to her product. While each member of the product team may be accountable for a specific risk, we look for product managers that understand that consistent innovation is the result of each member of the product team contributing their passion and their ideas. The product manager must collaborate closely with her product designer and engineers to discover effective solutions, and then work together to deliver those solutions to market. While we empower our product teams to figure out the best solutions to the problems that need to be solved, we also hold those teams accountable to the results. Shipping is necessary, but not sufficient. We look for product managers that are not afraid of signing up for results, even when this means they must work through others to achieve the necessary results.
Challenges You’ll Tackle:
Own the integration and partnership strategy and deliver implementations that create seamless workflow integrations to increase customer stickiness, satisfaction, and adoption, and grow our reach and deepen our vertical presence within our industry
Develop a clear and valuable integration and partnering strategy to enhance our future growth
Strengthen integrations to sales systems and property management systems, data enhancement offerings, and adjacent value offerings within our ecosystem to enable our customers to have a more comprehensive and delightful experience.
Directly impact our customers in a positive way, and ensure our future success as a business.
What You’ll Need to Succeed:
Bachelor’s Degree or equivalent practical experience.
5+ years working on technology-powered products as a Product Manager.
Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
Experience identifying product line strategy while delivering product increments using API first principles.
Demonstrated ability to learn multiple functional areas of business – Engineering, Design, Finance, Sales, or Marketing.
Proven ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
A keen ability to break down a complex business problem and advocate for a value solution through elegant storytelling.
Proven ability to engage with Engineers, Designers, and company leaders in a constructive and collaborative relationship.
Facilitation expertise in leading multiple disciplines through story map creation, ideation, stakeholder engagement sessions, customer interviews, engineering feasibility and planning sessions, assumption mapping exercises, experiment designs, backlog management, and impact/outcome/activity creation and documentation.
Nice To Haves:
Agile, Kanban, and modern software development practices
Jira, Miro, Figma, and Microsoft Suite
Functional knowledge of various interface types (REST, SOAP, Blob, Webhooks)
Experience with hospitality software: Delphi.fdc, Oracle Opera, Infor, and other industry systems
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to type, use computer, phone, cell phone and other office/home office equipment/technology. Must be able to speak, see, and hear. Must be able to remain in a stationary position for prolonged periods of time.
What’s in it for you:
You will work in a collaborative environment that welcomes new ideas and allows you to make an immediate impact on the team. Additionally, we offer great benefits such as: Competitive salary, Unlimited PTO, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program.
Sertifi is proud to be an Equal Opportunity Employer. Sertifi is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. All individuals seeking employment at Sertifi are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other basis forbidden under federal, state, or local law.
