Job Summary
The Operations Supervisor will oversee the shipping area and collaborate with operations and logistics management to achieve excellent customer service and on-time delivery.
Job Duties and Responsibilities
- Assists in verifying all orders being shipped have the correct address, quantity, specifications, and are up to company quality.
- Collaborates with production to verify production schedules to estimate shipping requirements.
- Lead assigned shipping team and confirms all safety requirements, company policies and shipping processes are followed by the team.
- Assists in managing assigned headcount and works with management to obtain any additional temporary or full-time labor force.
- Responsible for notifying the proper channels of any departmental safety issues or concerns.
- Provides suggestions for adjustments in shipping processes, systems, equipment, or procedures for the department.
- Responsible for managing departmental costs and approving training, equipment and supplies.
- Motivates assigned team in achieving departmental and organizational KIPs.
- Manages any employee relation concerns and works with upper management and Human Resources on possible solutions.
- Maintains accurate records of assignments, projects, deadlines, and shipment times to present to logistics management.
- Responsible for training, performance reviews and documentation of records of assigned personnel.
- Assists in required safety and quality audits and inventory review.
- Holds daily safety meetings with assigned team members.
- Provides mentorship and training to team leads and creates opportunities for learning and career development.
- Responsible for providing daily status of shipments for shift changes and updates to production and shipping supervisors on objective achievements.
Job Specifications
Skills
- Conflict resolution and problem-solving skills
- Knowledge in freight, exports, proper freight handling techniques.
- Proficient in Microsoft office suite.
- Ability to identify and adjust shipping needs as they arise.
- Strong analytical and problem-solving skills to identify and remove root cause.
- Ability to collaborate and lead change with various cross-functional stakeholders.
- Excellent management and leadership skills.
- Ability to lead, motivate and drive performance of team in support of department objectives.
- Excellent verbal, written, and interpersonal communication skills.
- Proficient with Customer Relationship Management (CRM) systems or equivalent other supporting systems.
Education
- Required: Associate’s degree in Business, Supply Chain or related field.
- Preferred: Bachelor’s degree in Business, supply Chian or related field.
- Preferred: Lean Six Sigma certification from accredited institution.
Work Experience
- Required: 7 years of shipping, logistics, or freight experience
- Required: 3 years’ experience in a manufacturing company with a preference in experience in the Oil & Gas industry.
- Required: 5 years of leadership experience
- Preferred: Previous experience in a manufacturing company that is ISO-9000 or QS-9000 certified.
- Preferred: Forklift certified.
Physical Requirements
- Must be able to lift, bend, stoop, and climb
- Ability to lift up to 30 lbs. independently on a regular basis
- Must be able to access and navigate all areas of the industrial facility.
