WE ARE
Curious listeners that care deeply about using technology to create results. Champions of simplifying processes and critically listening to our partners to interpret and translate complex business problems into easy to understand plans that allow our team to efficiently and effectively create solutions for our partners. YOU ARE A problem-solving guru who uses a combination of product knowledge, project management skills, and proactive communication to deliver exceptional customer service to our existing and future partners.
A constant learner who pairs a deep knowledge of prevailing industry technologies with WMT’s line of products/services. A master of analyzing unique situations and providing tailored, client-focused solutions. A prolific communicator and proactive doer. Above all, you are a great teammate.THE TEAMOur ambition? To empower our team to efficiently develop solutions while staying on task, on time, and within budget. WMT Digital fights for, protects, and elevates ideas for our team and partners who believe in the power of inventive thinking and unique solutions.
We create technological solutions that empower our partners to engage with their constituents in creative and distinctive ways.And, at WMT Digital we strive to be a bit of everything: attentive listeners, trusted advisors, problem-solvers, cheerleaders, and above all supporters. We are as devoted to our partners' brands as they are, and try our best to know what our partners need before they do. Strong relationships are the fabric of the trust and accountability needed to allow us to create the best solution we can for our partners, and for our team.Our confidence in what our partners are capable of fuels our team, allowing us to turn obstacles into opportunities.That's where you come in.YOUR IMPACT AND AREAS OF FOCUS...
- Provide front-line support and service to all WMT partners
- Work with partners to create engaging digital content
- Monitor WMT communication channels and respond promptly to issues and inquiries
- Maintain project tracking software to ensure smooth workflow and communication between departments
- Provide live event support to partners, quickly responding to and troubleshooting issues, along with proactively ensuring partner platforms are accurate and up-to-date
- Assist in crafting platform and product documentation and tutorials for both internal and external use
- Ensure regular platform and new product training sessions are offered to partners as desired
- Escalate unresolved issues to managers, account leads and engineers
WE'D LOVE TO HEAR FROM YOU IF YOU HAVE…
- A Bachelor’s Degree
- Experience with digital platforms such as Websites, Mobile Applications (iOS and Android), OTT Applications, Audio & Video Streaming, Digital Marketing, etc.
- An understanding of digital content and distribution strategies
- Experience using Slack, Jira, Confluence, Excel, and Google’s workflow platforms
- Familiarity with the Adobe Creative Suite
- Experience in customer service, with a focus on troubleshooting and/or technical support
- A fundamental understanding of topics such as coding languages and API/SDK documentation
- Prior work experience in collegiate or professional sports industries
- Baseline understanding of digital design and digital marketing
- Experience working remotely
- Availability to work occasional nights / weekends
HOW WE ADD TO OUR TEAM...Building an inclusive, innovative, and collaborative work environment where a diverse mix of talented individuals want to come, and to stay, to contribute their best work is central to our organization’s mission. We are proud to offer our team flexible paid time off options, parental leave, remote employment, and paid professional development opportunities. WMT Digital does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.
