Position Title: Lead Intake Therapist
FLSA Classification: Exempt
EEOC Classification: First/Mid-Level Manager
Location: Detroit, Onsite 5 days a week
Position Type: Full Time
Reports to: Program Manager of Clinical Services
Job Number:
Summary:
Lead Intake Therapist completes a reduced number of intakes and is responsible for the oversight of Therapists - Intake assigned within NSO integrated health clinics. Additionally, Lead Intake Therapist will ensure that services are delivered in accordance with treatment planning and staff achieve performance objectives as outlined and the quality of services provided. In addition, Team Lead ensures that all compliance standards of funders and governing agents are consistently met and maintained in accordance with quality standards and contractual obligations.
This position reports to the Clinical Program Manager under the supervision of the Director of Clinical Services and helps to support the centralized intake across pillars within the Integrated Care Setting. The job is performed during NSO business hours and requires flexibility. Driving is a requirement of the position.
Responsibilities:
- Provides individual and clinical supervision, evaluates staff performance, and makes recommendations for personnel actions to the Director of Clinical Services, when needed.
- Directs day-to-day operations of the intake therapists, and is responsible for scheduling of team meetings, services, and staff time.
- Ensures documentation quality and compliance with the behavior health code and all funding sources
- Responsible for overall productivity of the Clinic Therapists - Intake staff, and for motivating individual staff performance to meet department goals and objectives.
- Responsible for completing intakes and the overall management of intake assigned.
- Responsible for recommending changes to the Program Manager that would improve service delivery and for implementing changes and new programming.
- Responsible for ensuring the coordination between the Therapists - Behavioral Health, Life Choices Team, Case Management Staff, Integrative Health Team and Psychiatric Team
- Works collaboratively with professional peers to coordinate the delivery of services throughout the agency.
- Additional Duties as assigned by Supervisor
Leadership skills:
- Adept at inspiring, influencing, and enabling others to achieve goals.
- Promotes a harmonious work environment.
- Develops performance objectives for direct reports.
- Supervises staff which includes mentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and procedures.
- Delegates by allocating decision making and other responsibilities appropriately and effectively. Gives performance reviews on time and takes an active role in the development of subordinates.
Professional Skills:
- Leadership skills in developing policies and procedures which both guide and reflect services.
- Ability to work as part of a team and to inspire the team spirit in others.
- Experience in dealing with underserved populations.
- Proficient in Excel, Word, HMIS, and Outlook, with the ability to quickly learn various EHR Systems.
- Monitors and maintains data on services provided, and submits reports as required, to DWIHN, All funding sources, and other agencies, as appropriate.
- Monitors compliance with department and NSO policy and procedures and recommends revisions as appropriate.
- Ensures compliance with the behavior health code and requirements of all funding sources
- Reviews staff requests for leave and makes recommendations based upon program needs.
- Ensuring compliance with established accounting practices and department/program guidelines.
- Attends and actively participates in management team meetings and provides input on management/supervisory issues and supports and implements senior leadership decisions.
- Adheres to established quality and performance improvement standards.
- Ensures customer satisfaction through process of monitoring, developing, improving, and delivering excellence in program services.
- Assists in the recruitment of staff to ensure that vacancies are filled, and program objectives are met.
Candidate Requirements:
- Master’s degree in social work from an accredited College or University
- State of Michigan Licensed Master Social Worker (LMSW) (Required)
- 3-5 years’ experience in behavioral health
- 5 years’ experience conducting intakes in a behavioral health setting
- 3 years of supervisory experience (required)
- Familiarity with CMH (preferred)
Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
