Account Manager

• Mission: Our mission is to empower the people that power hospitality. We’re on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor and maximizing profits.- it is important that the mission inspires you even if you haven’t worked in space before.
• Industry: We are a hospitality company selling software as a service. 
• Customers: We serve hotels - both onsite hotel operators and above-property hotel management groups. 
• Team: We are a global team of 350 with a remote-first mindset. We have hubs with office space in Atlanta, Tampa, and Denver. - if you are local to these areas you will have the option to work remotely and/or in-office
• Structure: We are organized around the following key departments: Revenue, Customer Experience, Product, Technology & Quality, People, Finance, Business Operations & Strategy.
• Funding: We have significant investment from private equity firm ASG, which has allowed us to expand our teams and move faster in our mission to empower the people that power hospitality.

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
• Being: Our default posture is kindness and warmth. We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
• Doing: We will succeed if we start with great people working as one team. We will fail if we discount the importance of people and work alone. Empower others, speak truth with care, and go together.
• Demand Integrity: Without integrity, nothing else matters. Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We hold ourselves to incredibly high standards and understand that excellence is the product of doing a thousand small things very well. Our job is not done until we have exceeded our customers' expectations. We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Our customers have problems that are always changing and they rely on us to adapt to solve them. Think big and then think bigger when it comes to the innovation required to tackle these problems. We will endure for our people, our customers, and our investors if we innovate through change.
• Make it Happen: We apply constant, inspiring, pressure to ourselves and others to get things done. We cultivate high "Hospitality Quotients" (Grit + Intelligence + Empathy) to perform better today than we did yesterday. We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

Your Role - Come Join Our Team!

In this role you will:

Typical Functions:

Customer Champion

• Be the sales champion for our valued customers after they are onboarded to Actabl’s platform, representing the Actabl’s brand and all of our software solutions
• Understand existing customer goals, pain points, current product usage, and industry trends to proactively identify expansion and upsell opportunities 
• Collaborate with our Customer Success team to help customers maximize product use, value, and satisfaction with Actabl’s software solutions

Account Growth and Retention

• Grow revenue with our existing customers by demonstrating the business value of using additional products/features from Actabl’s software solutions
• Lead sales opportunities from identification through legal contracting, following Actabl’s defined sales process and maintaining exceptional CRM hygiene for accurate forecasting 
• Manage the renewal process to successfully recontract our existing customers into balanced terms that profit our business and benefit our customers

Industry and Product Knowledge

• Stay up-to-date on hospitality industry trends and participate in hospitality conferences or customer events as necessary to build relationships 
• Be a champion of Actabl’s innovative platform with the ability to conduct informative demos for our Business Intelligence, Operations Management and CapEx, and Labor Management software solutions
• Other duties or functions may be assigned.

• Candidates must be based in EMEA and willing to work within their local time zone hours
• Candidates must have business-level fluency in English, both written and verbal. Business-level fluency in French or another second language is highly desirable to give customers the option for communication in their preferred language
• Proven experience in a Sales or Account Management role, preferably in a SaaS environment
• Deep hospitality industry expertise and relationships
• Business acumen and proven ability to close deals and negotiate for positive outcomes
• Proficiency with Salesforce or other CRM software

Employees at Actabl are eligible for the following benefits:

• Competitive Pay
• Discretionary time off
• Flexible work arrangements
• Robust company holiday list and winter closure
• Professional development opportunities