Overview
In conjunction with the Clinical Program Manager, the Lead Case Manager is responsible for supervising case managers, ensuring that they provide effective and efficient service to clients in need of guidance, support, and resources. This role involves coordinating the team’s efforts, monitoring the quality of care and service provided, and implementing strategies to meet organizational goals. By fostering a collaborative environment, the Lead Case Manager ensures that case managers are well-equipped to address the diverse needs of their clients, facilitating a client-centered approach to service delivery.
Through leadership and oversight, the Lead Case Manager plays an integral role in ensuring that clients receive the support they need to navigate their challenges, while also contributing to the continuous improvement of the organization’s service standards. The Lead Case Manager also maintains a small caseload of clients to whom they provide services.Key Role Responsibilities
- Oversee the daily operations and workflow of case managers. Set clear expectations, monitors outcomes, creates a culture of open communication, and helps team members solve complex problems through individual supervision.
- Facilitate regular team meetings to discuss case progress, challenges, and strategies to help clients achieve self-identified goals.Manage and resolve complex cases and client issues that are escalated by case managers.
- Ensure that case managers effectively document in the Electronic Medical Record, including timely and comprehensive assessments and treatment plans.
- Manage caseloads and assignments to case managers, ensuring a balanced workload and appropriate matching of client needs with case manager expertise.
- Monitor and evaluate the performance of case managers, providing feedback, coaching, and professional development opportunities.
- Assist the Clinical Program Manager with performance improvement activities.Prepare and analyze reports on case management activities, outcomes, and service utilization to inform strategic planning and decision-making.
- Consult with external agencies, stakeholders, and service providers to coordinate resources and services for clients. Prioritize identification of resources that address social determinants of health and promote housing retention.
- Provide case management assessments, treatment planning and interventions. Engage clients and build relationships by greeting clients with a warm introduction, communicating with empathy and compassion, and working on goals identified by the client.
- Collaborate with other providers in an integrated, multidisciplinary care team, attending interdisciplinary meetings as required. Engage other team members in problem solving regarding client care, and links clients to ongoing medical, behavioral health, and supportive services.
Key Agency Responsibilities In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:
- Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance
- Actively participates in performance improvement and advocacy activities that support the mission
- Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations
Performs other duties on an as-needed basisKnowledge, Experience, and Skills
Formal Education and Training
- Bachelor’s degree required, BSW preferred.
- Certification in case management preferred.
- Bilingual Spanish-English highly preferred (premium pay offered)
- Possess a valid Maryland driver’s license and access to a personal vehicle during working hours.
Experience
- Three years of experience in providing case management services to vulnerable populations required
- At least one year of experience supervising or training staff or students
- Experience working in a health care or behavioral health setting preferred
- Demonstrated understanding of the psychosocial issues faced by underserved populations, including people experiencing homelessness
Skills
- Excellent verbal and written communication skills
- Well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
- Strong organizational and time management skills
- Demonstrate comfort with change by approaching it optimistically and helps their supervisees to do the same. Proactively seeks to clarify unclear aspects of change in a productive, collaborative manner.
- Able to work with ill, disabled, emotionally upset and sometimes hostile individuals in a trauma-informed manner
- Able to cope with interruptions, be flexible and be a team player
- Able to organize work and motivate individuals to work at their best
Health Care for the Homeless is an Equal Opportunity Employer
Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+ individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.
This is an
essential onsite position primarily based at an agency location.
47388.00 To 59235.00 (USD) Annually
