Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity? 🤔
Become the Engineering Manager for a team at the center of our support strategy and our mission to make business personal. You’ll be responsible for leading the team who are building our highly differentiated, next gen ticketing solution. This is an opportunity to lead an existing team to deliver a huge amount of impact for our customers and raise the bar for high performance in how we work.
What will I be doing? 🚀
- Partnering with engineering, product, and design leaders to shape team direction and strategy.
- Supporting and driving this strategy to clear impact with the help of your team.
- Enabling your team to achieve high levels of productivity, performance and reliability.
- Teaching, mentoring, coaching and being a role model for engineers and other engineering managers.
- Creating a collaborative, inclusive and supportive team culture focused on fast, focused, high impact execution.
- Helping to shape and evolve our engineering culture by contributing to our engineering organization programs.
What skills do I need? 📖
We recognise that sometimes these lists can appear as strict requirements, but that’s not the case. Even if you feel you have a subset of the experience below - that’s ok, we’d love to talk to you!
- An ability to lead Engineering teams that deliver impact quickly.
- Experience developing and supporting a team of engineers in their personal growth and career progression.
- A track record of partnering with product and design leadership to deliver great outcomes.
- Demonstrated impact in a similar technical leadership role.
- A growth mindset and eagerness to learn.
- The ability to thrive in an ambiguous environment with a high degree of autonomy
How will I be supported?
- You will buddy with another manager who will help you to onboard and get up to speed quickly.
- You will have a close group of management peers to collaborate with and learn from.
- We invest heavily in our Managers, supporting individual career development through training and coaching
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.
We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for?
Join our Talent Community
to stay connected with us.
