About Us:
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot.
Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.
The Opportunity: Production Accounting Solutions Consultant
We are looking for a Production Accounting Solutions Consultant to play an essential role in our Client Operations team. You will partner with a large variety of teams across the Client Operations team to deliver onboarding and post-sales production accounting support, including Customer Support, Onboarding assistance, enabling internal teams and providing value feedback to our product and engineering team. You will also work closely with our Product teams and Quality Engineers to ensure the highest standard of quality for all client deliverables.
To be successful as a Production Accounting Solution Consultant, you will provide subject matter expertise for production accounting to ensure our customer facing teams understand the product, can answer common questions, can onboard customers and provide on-going support. A good Solution Consultant is inquisitive, analytical, well organized and has the confidence to gain the respect and trust of the customer. This role requires the ability to work in a changeable client-service environment, to be an effective listener and communicator, and to provide creative solutions.
What you’ll do:
Has a deep understanding of our production accounting product
Support onboarding of clients with production accounting. Mentor Customer Success to eventually be able to lead customer onboarding themselves.
Lead and collaborate with customers and internal teams (engineering, product, sales, customer success) on pre and post-integration production accounting issues to provide technical support, consulting and best practices.
Partner with the enablement team to develop and deliver training programs for customer support, customer success to help them understand our production accounting product, the integration steps and how to overcome common objections.
Provides continual, prioritized feedback to the engineering and product teams on how the product, onboarding process and ongoing support needs to evolve.
Create and continuously update standard operating procedures for Customer Success on how to onboard customers on production accounting.
Own the role as the client-facing Product Accounting subject matter expert that owns all of production accounting support as we launch the product with the goal of transitioning to handling customer escalations.
In the early product launch phase, you will respond to customer questions on production accounting. Translate these early learnings into frequently asked questions and other documentation. Partner with enablement to train the customer support team to eventually field these questions.
Conduct regular call listening sessions to review customer success and customer support calls on production accounting to provide feedback on what was done well and improvement areas.
Continue to stay up to date on production accounting releases and how that impacts onboarding or existing customer support. Partner with the enablement team to ensure the team is aware of the latest release and how that impacts their customers.
Work closely with engineering and product management teams to identify feature gaps, deficiencies and bugs.
What you’ll have
10+ years managing customer facing support teams and resolving escalations
5+ years with entertainment payroll experience. Product accounting experience preferred
Excellent technical and communication skills
A team-focused mentality and effective problem solving skills
The ability to approach challenges from a user perspective while being pragmatic and solutions orientated.
Experience in a high-growth technology company
Experience working with cross-functional teams
Why Join Us
At Wrapbook, creativity meets technology — and not just in the product.In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:
Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1500 towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service
Our Pledge to Fostering an Inclusive and Safe Workplace:
Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.
Apply Now
Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!#LI-RemoteCompensation Range: $110.4K - $174.4K
