Are you passionate about travel and customer service?
Join
arrivia, a leading travel company, as a Customer Service Representative in our Mumbai office. In this exciting role, you'll help travelers plan their dream vacations and provide exceptional support throughout their journey.
About the Role:
As a Customer Service Representative, you'll be the face of
arrivia, providing expert guidance and assistance to our valued members. Your responsibilities will include:
- Customer Support: Answering inbound calls, resolving inquiries, and processing bookings for cruise vacations.
- Sales: Promoting cruise packages and upselling additional services to enhance the customer experience.
- Product Knowledge: Staying up-to-date on cruise destinations, itineraries, and promotions.
- Problem-Solving: Handling customer concerns and finding creative solutions to ensure their satisfaction.
Requirements:
- Experience: 1+ year of customer service experience, preferably in the travel industry.
- Communication: Excellent verbal and written communication skills in English.
- Technical Proficiency: Familiarity with travel reservation systems and computer applications.
- Customer-Centric: A genuine passion for helping others and providing exceptional service.
Benefits:
- Competitive Compensation: Salary plus incentives.
- Career Growth: Opportunities for advancement within the company.
- Fun Culture: A supportive and collaborative work environment.
- Travel Perks: Exclusive discounts on travel products and services.
Join the arrivia Team Today!
If you're looking for a rewarding career in the travel industry, we invite you to apply.
