At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.
Technical Writer
Job Description
We are looking for an enthusiastic Technical Writer with a passion for producing high-quality content that contributes to the overall success of our Technical Support team. The Technical Writer will work directly with subject matter experts and managers to create internal knowledge guides, best practices, how-tos, and definitions. You will document new knowledge guides and processes from scratch, as well as edit and reorganize existing content.
Responsibilities
A Technical Writer:
- Produces a variety of articles for a wide range of products, targeted toward both new and experienced users.
- Creates scripts for video tutorials.
- Collects user data to determine areas of documentation that need revision and updating.
- Excellent problem-solving ability and attention to detail.
- Can quickly master complex concepts and features in order to break them down into user-friendly, single-point documentation solutions need-to-know, actionable chunks.
- Work with the team to ensure that all customer-facing UI text strings are clear, grammatically correct, accurate, and written in simple English.
- Maintains familiarity with standard technical documentation concepts, best practices, and procedures.
- Analyzes existing documentation, making regular updates to maintain quality and relevance
- Enjoys working with cross-functional, subject matter experts / technical support, and is equally comfortable spending up to 3/4 of the time working alone to create deliverables
- Performs at a high output amidst a lively and fast-paced work environment
Preferences
- 2-4 years of technical writing experience and professional work samples
- Ability to write grammatically correct American English and write colloquially; to understand differing user audiences and choose the most suitable voice
- Has expertise with technical writing best practices
- Avid learner who is able to learn new software quickly and with minimal guidance
- Possesses excellent attention to detail -- to all facets of a document, including voice, style, and formatting -- when in the editing phase of authoring
- Able to work under tight deadlines in an agile, often ambiguous, environment.
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
Our Core Values
Accountability - We embrace an ownership mentalityCustomer-Centricity - We are obsessed with achieving customer value Agility - We move with urgency and purpose
