We are seeking a highly skilled and experienced
Solutions Engineer to join our dynamic, international team at Unlayer. This position will play a pivotal role in understanding our clients needs, architecting customized solutions, and providing technical expertise throughout the entire sales process. You will collaborate closely with sales, product & development, and customer support & success teams to deliver exceptional value to our clients.This role reports directly to the Head of Sales.
Role & Responsibilities
- Respond to all inquiries via Intercom.
- Address prospect's questions to understand their use case and potential proof of concept “POC”.
- Schedule initial calls to help qualify technical questions with Sales.
- Close tickets as appropriate when the conversation has moved to email or prospect questions have been answered.
- Intercom should be checked at least 2 times per day - morning & afternoon.
- Response time for Intercom inquiries ideally will be the same dame but must be 24 hours or less.
- Collaborate with the sales team to understand the client's technical requirements, use case, and design innovative solutions that address their unique challenges and objectives.
- Serve as a subject matter expert on our products, demonstrations, proof-of-concepts, and industry best practices to showcase Unlayer’s unique capabilities.
- Collaborate with product development and engineering teams to tailor our solutions to meet clients' specific needs.
- Manage the implementation of customizations and integrations as needed during onboarding.
- Contribute to the development of technical documentation, training materials, and best practice guides for the solution engineering and pre-sales processes.
- Other roles and responsibilities as updated by the Head of Sales.
Required Qualifications:
- 3 years of solution engineering experience or a combination of experience in solution engineering, development, IT or computer science.
- Strong technical knowledge in HTML, CSS, Javascript & SDK.
- Understanding of digital marketing tools - email templates, landing pages, pop ups.
- Sense of urgency within the sales process in response times, communication with the prospect or client and internal communication.
Working Hours / Response Times / PTO
- Monday through Friday
- 9:00 AM - 5:00 PM EST / 6:00 AM - 2:00 PM PST
- Internal response times should be 1 hour or less
- PTO requests must be sent a minimum of 2 days in advance
Salary and Perks:
- Competitive market salary.
- Annual increments and performance-based bonuses.
- Comprehensive medical insurance for employees, spouses, and children.
- Learning and development allowance.
- Provident fund and EOBI.
- Remote work
- Health and Fitness Allowance
- Collaborative work environment with regular recreational activities such as monthly dinners and family events.
