1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and speak with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests.
As a global marketplace, 1stdibs helps facilitate the shipping of the most beautiful things on Earth to locales near and far. No two orders are alike, as we connect buyers and sellers all around the world who are buying and selling the most amazing pieces. If you are interested in pursuing a career in logistics, and are fascinated by problems and puzzles, this may be the perfect opportunity for you.We are currently hiring a Fixed-Term Logistics coordinator, who will work with the wider Logistics team to ensure timely delivery for online orders made through 1stdibs.
Detail-oriented, organized, and diligent, as our newest coordinator, you will support the team in day-to-day 1stdibs shipping updates and maintenance.In this role, you will learn how to effectively operate within a complex logistics network aiming to deliver an outstanding experience for consumers and sellers around the world.
What you’ll do
- Assist with pending and in-transit shipments (white glove, freight, and parcel):
- Register 1stdibs order with shipping carriers
- Obtain accurate tracking updates, then surface them to consumers, sellers, and internal teammates
- Proactively monitor shipment statuses and follow up on issues requiring intervention
- Manage shipment exceptions and act as the 1st level response to shipping-related issues
- Generate parcel labels for international or domestic orders
- Understand and contribute to internal processes tied to logistics:
- Maintain tracking and data logging to ensure effective work between team members and departments
- Offer customer and seller support as it relates to shipping and interface with order support teams, tracking information, shipment status inquiries and exception follow-up
What you’ll bring
- 0-2 years experience
- Thoroughness and meticulous attention to detail
- Intermediate Microsoft Excel/Google Sheets skills
- Strong interpersonal and communication skills, with the ability to build and maintain productive relationships internally and externally
1stDibs is an Equal Opportunity Employer
The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard.
As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.
Total Compensation Statement
1stDibs is committed to attracting, motivating and retaining top talent who drive the business forward and help us achieve our mission and vision. The company’s Total Compensation packages are designed to reward performance, be fair, equitable, and competitive, and consist of base salary, equity (where applicable), and health and work-life benefits.
