As a Research Consultant, you will sit within the Professional Services team and will be responsible for advising and executing on a broad and diverse range of insight projects for our clients using our SaaS platforms.
You will work with various teams internally and externally, with a focus on client consultation and service. Due to the nature of the work volume, this position is expected to manage multiple projects in a deadline-driven, fast-paced environment. This is an exciting opportunity to assist and advise Fortune 500 organizations.This is a hybrid role on the overnight (EST) shift with the hours intended to follow 9am-6pm Eastern Time.Insights design and analysis:
- Translate business questions into research plans, scope and quote projects
- Lead engaging insight projects, including quantitative surveys and qualitative discussions
- Consult, advise, and enable customers on CX programs and insights projects
- Conduct data analysis and create visually appealing reports or dashboards summarizing key conclusions and recommendations
Project management:
- Manage time efficiently to coordinate and execute project components, for multiple projects at a time in a deadline-driven, fast paced environment
- Liaise with internal teams and external vendors to ensure timely project completion
- Monitor and report on project progress internally and externally to ensure deliverables, budgets and timelines are met
- Respond to shifts in project scope and effectively manage client expectations
- Address and escalate risks where needed
- Complete internal documentation processes to ensure accurate resource planning and financial reporting
- Provide excellent service that delights our customers
Insights execution:
- Program, customize, and modify survey activities in proprietary SaaS platforms
- Troubleshoot logic and programming issues
- Follow QA processes to ensure a quality product is delivered
- Assist technical consultants with QA processes on complex survey activities
- Deploy surveys and monitor field progression
Skills and Experience:
- Passionate about customer insights or technology
- Minimum of 5-8 years of insights experience
- Proven ability to work in a cross-functional and fast-paced environment
- Excellent time management, organizational, and problem-solving skills
- Attention to detail
- Excellent written and verbal communication
- Strong aptitude for technology and ability/desire to learn new software
- Proficient with Microsoft Office (PPT, Word, Excel) including skills for the formatting and creative visual display of information
- Post-secondary educational degree
- Bonus: Prior experience in SaaS organization a plus, but not a requirement
The Good Stuff:
+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry+ Best-in-class company paid benefits for you and your family+ Recognized as a Great Place to Work® 2021-2022+ Recognized in 2023 as one of the Best Workplaces for Women® + Recognized as a Top Employer by British Columbia's Top Employers 2023About AlidaAlida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.Leading companies like HBOMax, Adobe, Warner Bros.
Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.Learn more at www.alida.com.We can’t wait to meet you!We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.
Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process.
If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.Alida takes your private information seriously. Review our Candidate Privacy Statement here to understand how we use and protect your personal information.#LI-Hybrid
