At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.
We are seeking to recruit a Sr. Site Reliability Engineer within our Mission Critical Support to support our Infrastructure, production data, and applications. This position is based out of Bangalore, supporting Global locations. This position will involve managing various critical Khoros applications that are hosted on the AWS cloud. The Team manages a diverse range of services that reside on predominantly Linux and UNIX servers. The team manages the development, QA, pre-production, and production environments.
The role involves close liaison with application development, networks, security, management systems, storage, and database teams. This is a Senior Site reliability engineer role with more of a specialist role and should maintain high technical troubleshooting skills as well as play an important role in problem resolution.About the role:
- Manage environments on the Cloud.
- Major work would be on handling Khoros application installations and troubleshooting application issues on Linux-based systems.
- Application patching, which applies product-specific application fixes to assembly and production systems.
- End-to-end application/product testing.
- Maintain strong links with 1st Level groups as well as Development groups.
- Maintain relationships with integrators to ensure operational requirements are met.
- Management of change required to support product enhancement and growth.
- Provision and maintenance of documentation on system configurations and databases, as well as defining methods of working and daily operational procedures. Co-ordination and liaison with operational, product, and development groups in support of projects for business continuity or service enhancements.
- To follow the defined project, implementation, and support processes.
- To follow departmental change management procedures in defining, planning, and implementing change so that service disruption is minimized and adherence to Service Level Agreements is ensured.
- Follow defined incident and problem management procedures in order to log and track issues relating to past problems until satisfactory resolution.
- On-call responsibilities are required for this Role.
- Perform related duties as assigned or requested.
- Perform the Incident root cause analysis.
- Liaison with application development, networks, security, management systems, storage, and database teams to resolve respective issues.
- Determine and correctly resolve server related issues and incidents in a timely manner.
- Have the ability to run with projects/issues solo as well as work in a team environment.
- Minimum 6+ years' experience in cloud technologies with Linux Operating systems. Minimum of 2 years' experience with various software applications, including Linux administration and troubleshooting.
- DevOps in AWS: Experience in AWS DevOps-specific services (CodeBuilt, Code Deploy, CodePipeline, ECS, EKS, able to set up CI/CD pipeline on AWS
- Be a Team Player – work in a collaborative team-oriented environment, share information, respect diverse ideas, and interact with customers and, partner with cross-functional and remote teams.
- Be Curious & Innovative – continuously update yourself with next-generation technology, and development tools, and contribute to process development practices. Evaluate new technologies and software products to determine the feasibility and desirability of incorporating capabilities within the company's products.
- Be Agile – with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment to deliver solutions against strict timelines.
About you:
- ITIL-based release management processes.
- Experience with Web Applications, Good experience on Java based Applications.
- Experience in scripting.
- Knowledge of any software programming language.
- Knowledge on Database
- Working knowledge of some scripting languages (Shell, Perl, Python).
- Working knowledge of SQL commands
- Good analytical skills (root cause analysis and creating solutions to resolve incidents).
- Good verbal and written communication skills.
- Have a strong desire to identify ways to improve processes and documentation.
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
Our Core Values
Accountability - We embrace an ownership mentalityCustomer-Centricity - We are obsessed with achieving customer value Agility - We move with urgency and purpose
