We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.
Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees.
Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!
The Technical Analyst I operates as a liaison between development, operations and additional staff to research and solve application maintenance requests.
Responsibilities
- Liaise with Operations/Support to understand production issues/requests
- Propose and implement short term solutions for applications when applicable
- Take ownership of production issues and drive escalations
- Ability to research and resolve issues, utilizing critical and logical thinking
- Write, execute, and validate data modifications and corrections
- Manage priorities through ticketing system
- Support technical customer implementations
- Assist in documentation of technical work instruction
- Recommend continuous improvement of operational and technical efficiencies
- Coordinate with Engineering and Product teams on future enhancements and capabilities
- Ability to understand Greenphire products, technical capabilities, and custom solutions
- Support application server management, deployment, and troubleshooting of lower and production environments
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Qualifications
- Associate’s degree or equivalent work experience and/or training preferred
- Highly collaborative team player
- Self-starter
- Experience working in a fast-paced technical support-oriented role
- Computer Science or other technical degree preferred
- Ability to communicate effectively with team members and management
- Prioritization of security and privacy
- Ability to independently manage time and priorities while meeting deadlines
- Sharp troubleshooting, problem solving, and analytical abilities
- Attention to detail
- Experience with configuring and populating a knowledge base tool is a plus
- Willingness to explore new technologies
- Experience supporting technologies in the Financial or Clinical Trial space preferred
- Experience with OWASP security best practices is a plus
Technical Skills
- SQL
- Linux/Unix experience is preferred
- Bash scripting
- OO programming experience (python a plus)
- JavaScript or Typescript experience is a plus
- Ability to read and analyze application logs
- Version control experience (i.e. git)
- Open source software/web application development experience is a plus
