We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.
Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees.
Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!The Global Study Manager (GSM) is responsible for all aspects of onboarding and delivery of services on assigned studies. The GSM is the main point of contact at the study level for our Sponsor and CRO Study teams, Coordinators, and vendor support services. The GSM is responsible for budget management, Client reporting, delivery of contracted services, and management of study level key performance indicators (KPIs). The Global Study Manager supervises assigned Concierge Coordinators and provides study-specific orientation, and support in order to ensure the quality of service.
Responsibilities
- Single Point of Contact for communications from:
- Sponsor and CRO Study Teams
- Concierge Coordinators
- Manages Travel Policy deviations
- Responds to study specific procedural questions
- Vendor Services
- Monitors qualified service requests
- Study Onboarding
- Establishes study-level communications (email, toll-free, etc.…)
- Manages study onboarding timeline
- Manages patient-facing and site-facing materials
- On-boards Concierge Coordinators & distributes Executive Program Summary
- Country Onboarding
- Monitors approval from regulatory authorities to support patients at study locations
- Ensures provision of approved in-country supportive services
- Site Onboarding
- Manages Site Onboarding sessions with Clinical Site personnel and assigned Concierge Coordinators
- Ongoing Study Management
- Attend program Kick-Off calls and host ongoing planning meetings with clients and team
- Work with Global Client Services Manager to draft specific study processes
- Prioritize and manage heavy email and phone communications in a timely manner
- Liaise with third-party vendors and manage budgeted costs
- Responsible for meeting and exceeding program level KPIs
- Oversee quality improvement survey dissemination as needed
- Direct program expense reimbursements/payments and vendor invoice submissions
- Manage all project reconciliation processes according to client and project requirements
- Participate in onboarding and supervision of Independent Contractors aligned to studies
- Manage program budget and related expenses
- Assist Accounting in the program reconciliation process
- Comply with all Company and Project accounting procedures of the issued company credit card
Qualifications
- Bachelors or equivalent work experience
- Minimum 3 years of project management experience
- Ability to learn new procedures quickly and efficiently
- Fluency in business terms and knowledge specifically in the pharma/healthcare industries
- Ability to identify and correct inconsistencies or errors
- Cross-cultural competence
- Must be highly organized and goal-oriented, adept at prioritization and follow-up
- Ability to effectively both work as part of a team and independently, express opinions, influence others, direct activities, and follow through on decisions
