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Full-timeDescription
BetterNight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
BetterNight will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor's legal duty to furnish information. 4I CFR 60-I.35(C).
The Respiratory Therapist 2 sets up and demonstrates required medical and testing equipment to patients. Responsible for delivering respiratory and other equipment and providing service to a patient in the Austin office. The Respiratory Therapist 2 also provides remote patient support as needed. This includes but is not limited to coaching, education, information and Respiratory Assessments on patients utilizing both face to face video conferencing encounters and telephone communications. The expectation of this position is to provide a first class patient experience, with every patient interaction.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Overall responsibility of the daily opening, closing, and maintaining operations at the Austin facility. Works fully onsite, meets one on one with patients to explain, demonstrate and set up PAP, HST, O2 equipment, mask refits and troubleshoots issues regarding patient’s therapy and adherence to therapy.• Works rotating on-call. Takes calls per the on-call schedule, including answering any message within 30 minutes. • Answers inbound phone calls and makes outbound to phone calls to patients and general public as needed and within the standards set by the department manager.• Provides consistently excellent customer service and patient coaching to improve adherence to therapies, encourage resupply orders and to promote BetterNight as a world class health care organization.• Provides general information and education to patients regarding Sleep Apnea, CPAP, oxygen therapy, BetterNight’s products and services, and other issues related to their care.• Responsible for reading patient history and notes in Brightree, and ensures patients are followed throughout their services with BetterNight.• Makes patient notes in files and Brightree system as required by company policy and current health care standards.• Is a knowledgeable resource (identify problems and provide solutions, implementing procedures, as needed) for all respiratory and other HME equipment (indications, operation, maintenance, etc.) currently supplied by the company, as appropriate, for both patients and staff.• Serves as an advocate for the patient and acts as a liaison with other members of thehealthcare team, as required.• Contacts physician and/or necessary healthcare team member regarding orders,complications, and recommendations.• Instructs patients, caregivers, physicians and physician’s staff on the proper use of respiratoryequipment, necessary cleaning requirements and home safety issues during initial set-up andat any additional follow-up calls.• Serves as a liaison between patient and other members of the healthcare team, escalating anyissues in an appropriate and timely manner, as required.• Follows and maintains state laws requiring appropriate licensure for Respiratory Therapist orSleep Technologist (HMDR exemptee when appropriate).• Calls patients to discuss issues regarding their equipment set up and continued therapy calls.• Ensures all area related price quotes given to customers/patients are appropriate and meetcurrent company pricing policy.
Explains co-pays and insurance coverage to patients asnecessary.• Accurately enters and creates patient orders in the Brightree computer system.• Cleans, checks and maintains medical equipment.• Follows Policies and Procedures for the receiving, bagging and tagging, cleaning, disinfecting,downloading of data and testing of equipment.• Deliver/pick-up equipment and/or supplies to patient homes or facilities as necessary.• Must be knowledgeable in Patient Rights and Responsibilities/HIPAA.• Work mandatory overtime as scheduled.• Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory duties.
QUALIFICATIONS
RPSGT, RRT (meeting Texas licensing requirements), or eligible and meetingthe National Board of Respiratory Care (NBRC) and state licensing requirements (RCP) or RN, orLVN. Must have an active BLS card. Must be detail oriented, organized and neat in person and habits. Must be able to work overtime as scheduled.
EDUCATION and/or EXPERIENCE
Must obtain the required number of continuing education credits to maintain credentials as required bylicense. Must have a minimum of 1 year working as a licensed Respiratory Therapist, preferably in theDME/Sleep industry. Must also attend related in-services offered by the Company. Must beknowledgeable in equipment usage and maintenance. Must be knowledgeable in Infection Control andmaintain Universal Precautions when applicable. Must be knowledgeable in Patient Rights andResponsibilities, including HIPPA regulations.
Must be knowledgeable in patient’s Plan of Care andFollow-up. Intermediate MS Office computer skills required.
LANGUAGE SKILLS
Excellent oral and written communication skills. Ability to interface with patients in a polite andprofessional manner, as well as all levels of the organization from employees to top-level management.Ability to read, analyze, and interpret general business periodicals, professional journals, contracts,technical procedures, or governmental regulations. Ability to write reports, business correspondence,and procedure manuals. Ability to effectively present information and respond to questions from groupsof managers, employees, and the general public.
Must be able to communicate clearly and accuratelyin the English language.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, commonfractions, and decimals. Ability to compute rate, ratio, and percentages.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations whereonly limited standardization exists. Ability to interpret a variety of instructions and situations furnishedin written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
As specified under Qualifications.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employeeto successfully perform the essential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions.The position generally involves sitting, frequent walking, frequent standing, ability to lift 20 poundsfrom a squatting to standing position, frequent bending and reaching, occasional kneeling, twisting,balancing and climbing, keyboard, telephone, video conferencing operation and operation of medical equipment as wellas office machinery and equipment.
WORK ENVIRONMENT
The work environment described here are representative of those that must be met by an employeeto successfully perform the essential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions. The duties and responsibilities are generally performed in a patient care environment. The noiselevel in the work environment is usually moderate.Salary Description$20.00-$34.00/hour
