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Solutions Engineer

ProtenusWorldwideRemote

A Solutions Engineer at Protenus is a position tailored for someone with a customer-focused mentality, obsessive attention to detail, a passion for data analysis, technical proficiency, and excellent communication skills. You will become an expert in the Protenus platform, a cloud-based data processing and analytics system running on Amazon Web Services. Working with customers and technical teams, you will contribute to a successful customer experience by setting up infrastructure, analyzing data, responding to technical questions, and building tools that help you do all of that more efficiently and effectively. You will build on a strong foundation of technical knowledge and familiarity with implementing systems of modest complexity. You have an excellent ability to communicate technical solutions in a way that makes sense to both application users and system administrators.
During a customer implementation, you will actively consult with customers on how to properly extract, transform, and load their data into the Protenus platform. Post implementation, you will continue to support the customer as needed to maintain data feed continuity and quality and assist with ad hoc technical requests from the customer. You will create documentation and improve tools that allow you and others to produce consistently high-quality solutions. This is a great position for someone who wants to understand the nuances and complexities of healthcare data while also learning how to implement and operate a sophisticated software platform.Our aim is to enable scientists, engineers, and technologists who are looking for the next challenge in their career to find meaningful work that directly contributes to the company’s success.

We focus on utilizing individual strengths and developing potential. Solutions engineers will interact regularly with project managers, customer success managers, product developers, and infrastructure engineers and will have the opportunity to transition into new roles throughout their career at Protenus.

Responsibilities


  • Serve as technical expert on each implementation project; perform technical consults, guide customer technical teams in data extraction, manage SAML/SSO and other integrations.
  • Partner with Customer Success Managers to support customers post-implementation with technical and data questions and continuous improvement and refinement opportunities.
  • Perform analysis on customer data to ensure high quality data that maps to the Protenus data model.
  • Configure customer’s Protenus system to perform with the highest degree of accuracy.
  • Think about the customer and their experience, providing information and solutions that meet their needs, and sharing ideas for improvement
  • Manage multiple projects concurrently, maintaining a high degree of service and responsiveness for all customers
  • Build and maintain tooling that increases productivity and data quality
  • Develop technical expertise, learning and adopting best practices from team members
  • Openly receive coaching and mentorship from managers and senior staff members
  • Bring ideas and fresh perspectives from educational and other relevant experiences

Key Qualifications, Skills, Competencies


  • 2+ years of software implementation experience
  • Healthcare data experience preferred, pharmacy or medication experience a plus
  • Ability to think creatively about ways to solve customer problems and increase the level of satisfaction over time
  • Professional communication skills - written and verbal - that demonstrate an ability to work well on a team and with both technical and non-technical customer contacts
  • Past experience with queries on relational (SQL, MS-SQL, Oracle) and non-relational databases (MongoDB).
  • Familiarity with tools like Powershell, SSIS, bash
  • Proficiency operating from the command line to interact with files, data, and command-line tools
  • Basic proficiency with programming languages such as Java, Scala, Python, Spark
  • Interest in the Protenus mission and the healthcare and cybersecurity domains
  • Proficiency with Linux, Mac, and Windows operating systems
  • Knowledge of Amazon Web Services and how cloud computing services work preferred
  • Experience with information system security concepts such as single-sign-on, IP allowlisting, and multi-factor-authentication
  • Enjoys working in a fast-paced, dynamic environment and delivering results on time; able to prioritize effectively
  • Capacity to collaborate across engineering teams to resolve issues

Sponsorship:

We are unable to offer visa/green card sponsorship at this time.

Location:

Anywhere within the United States. We are a virtual first organization.

Life at Protenus

Protenus helps healthcare leaders gain full insight into how health data is being used. We alert privacy, security and compliance teams to inappropriate activity in real-time, and help our partner hospitals make decisions about how to better protect their data, their patients, and their institutions. Our solution is a lightweight analytical tool focused on protecting against insider threats. Built for overburdened hospital compliance & security officers, our analytics filter through the millions of activities that take place in a hospital every day in order to proactively identify HIPAA violations, incidents of drug diversion, and more. Our solution deeply understands how patient data should be used and, as a result, can accurately determine when it is used improperly. We promise to help hospital compliance officers sleep soundly at night, knowing that all hospital employees are only using data within the bounds of their clinical or administrative responsibilities. For Compliance Officers Our solution helps you save time, reduce false positives, and stay compliant by proactively flagging potential HIPAA violations, incidents of clinical drug diversion, and more, drastically reducing investigation time. For the Hospital or Institution Our solution minimizes the risk of lawsuits, fines, and reputational damage associated with unaddressed HIPAA violations, clinical drug diversion, and more, ultimately keeping patient data safer and keeping our customers out of the headlines. For the Community Our solution ensures that patient information is only accessed for the right reasons, restoring trust between patients and providers.
Thrive Here & What We Value1. Virtual First Organization2. Passionate Team Filled with Talented Engineers3. Innovative Business and Technical Environment4. Opportunity to Thwart Bad Actors and Mitigate Organizational Risk5. Production UI Applications of Protenus Platform
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